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Receptionists play a vital role in the success of your medical practice. They’re responsible for communicating with patients, managing appointment schedules, providing billing and payment assistance, and much more. As a result, you must ensure that they approach customer interactions successfully. Using well-crafted phone scripts for receptionists can ensure the consistency and professionalism of their Read More...

When patients call your medical practice, they want a personalized interaction that answers their questions and provides all the information they seek. But if your practice is like many, you may feel overwhelmed by the number of daily calls you receive. Using an IVR system — and leveraging effective IVR prompts — can make this Read More...

IVR (Interactive Voice Response) scripting involves creating recorded dialogues that guide callers through an automated phone system, providing options for self-service or connecting them to live agents. Recent research shows that an Interactive Voice Response system can yield a first-call resolution rate of nearly 75%. About three out of every four people who call businesses Read More...

Flexible payment options enhance patient engagement, case acceptance, and access to healthcare — with 47% of patients noting they’d be less likely to delay treatment if their healthcare provider offered BNPL options. In recent years, the retail industry has transformed dramatically. Innovations in the checkout process, including flexible payment plans, such as Buy Now, Pay Read More...

According to the Agency for Healthcare Research and Quality, dental practices perform more than 500 million dental procedures each year. From root canals to dental restorations, Americans are serious about dental health. As a dentist, you should always secure dental consent forms for treatment to get permission from patients. You may leave your practice open to Read More...

According to the National Center for Health Statistics, more than 50 million surgical procedures take place in the U.S. annually. From cardiac catheterizations to total hip replacements, surgeries are very common. Before having surgery, American adults must sign medical consent forms on behalf of themselves or their children, depending on their age. A patient consent form for Read More...

Medical practitioners constantly seek to improve patient outcomes at their medical centers. Implementing efficiency tools while trying to maximize patient care results can be challenging. One option is implementing Six Sigma healthcare, which seeks efficiency improvements without sacrificing what’s best for the patient. Weave offers multiple software solutions to help you use these lean processes Read More...

Cataract Awareness Month: Shining a Light on Vision Health August is Cataract Awareness Month, a time to focus on one of the most common eye conditions affecting millions worldwide. This month serves as a reminder for eye care professionals to raise awareness about cataracts and how they can be detected, understood, and treated. Let’s explore Read More...

Embracing lean management in your organization can deliver multiple benefits. This management philosophy reduces waste in places ranging from serving customers to the manufacturing line and works for almost any business, including service-based businesses like healthcare. At Weave, we have many tools made to implement and improve your lean healthcare options. Understanding Lean Healthcare You’re Read More...

August marks Children’s Eye Health and Safety Month, a pivotal time for eye care professionals to emphasize the importance of children’s eye health and vision safety. This month-long campaign is dedicated to educating both patients and the wider community about common vision issues in children and promoting preventative measures to safeguard their eyesight. Here, we Read More...

According to the American Medical Association, the number of doctors with private practices has decreased dramatically. Over 60% of doctors worked for private medical practices a decade ago, but today, around 45% work for private medical practices. Do you have a medical license from an accredited medical school and an interest in starting your private Read More...

More than 250 million people worldwide have mild vision impairment, and almost 300 million people have moderate or severe vision impairment. These statistics show the huge need for opticians, especially as the aging population grows. Opticians help people find eyeglasses and contact lenses. Before they can do this, though, they must learn about human eyes Read More...