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When the phone rings at your business, that’s usually a great indicator that your product or service is in demand and your customers are trying to reach you. But what happens if there’s no one there to pick up the phone, or your employees are all tied up on other calls? According to a recent Read More...

Small businesses face an ever-increasing array of challenges. Having the right tools to acquire, retain, and delight customers is just one of the many things business owners have to think about, but it’s arguably one of the most important. No matter how good your product or service is, if you’re unable to communicate with customers Read More...

Did you know that 60% of people ¹ report that being on hold for too long is the number reason they have a terrible experience with a company’s customer service department? Another top complaint, according to a recent report ² on communication trends, is having the same conversation with multiple customer service representatives. If you’ve Read More...

Whether you’re a dentist, hygienist, or patient, small talk during dental appointments is a hotly debated topic. How chatty should you be? While some of us are naturally gregarious, others of us may find it hard work to engage in idle conversation, especially with a new patient in our dental office. Introverted dentists, dental hygienists, Read More...

Labor shortages continue to affect the healthcare industry. Without proper staffing, optometry practices and other healthcare organizations put patients at risk of not receiving the care they need in their most vulnerable times. Below, we discuss the reasons behind this severe staffing shortage and a few practical solutions that organizations can implement to reduce staffing Read More...

Are you an HVAC technician? If so, how do you communicate with customers while traveling between jobs? If the answer is through your personal cell phone number, a serious reconsideration of your communication methods is in order. While calling customers straight from your cell phone may be convenient, doing so creates a severe imbalance between Read More...

Accidents and emergencies are an unfortunate possibility for every small business. The effects of human and environmental catastrophes can devastate businesses just as they’re getting off the ground. Luckily, there are ways to prepare your business for the unthinkable. Adopting the right communication platform is one such way. A Weave user, Angel Mejia, recently wrote Read More...

Weave interviewed performer Lindsey Stirling¹ about how she’s cultivated authenticity and connected with her audience over the course of her career. Lindsey is a violinist, dancer, and artist with 13 million YouTube followers, 4 million Facebook followers, and 1.5 million Instagram followers. Her other accolades include being a New York Times bestseller² and runner up Read More...

About the speaker At the 2020 Business Growth Summit, we brought in Kristy Gaisford, an individual and relationship therapist, to discuss how to build a healthy company culture. Kristy has a master’s degree in social work from Columbia University and owns a private practice in Salt Lake City. Kristy is certified in Relational Life Therapy, Read More...

After starting his career as a licensed physician, Dr. Jeong made his way into the entertainment industry, appearing in films like The Hangover and Knocked Up, as well as TV shows like NBC’s Community. More recently, he’s been a judge on the hit show Masked Singer, played a supporting role in Crazy Rich Asians, and Read More...

We live in an age of constant connection. Because of the prevalence of technology like smartphones and Wi-Fi, people expect their text messages to be answered promptly, their Uber or Lyft ride to show up on-time, and their meal to arrive at their front door within a projected window. In other words, consumers expect quicker Read More...

Johny Wudel¹ was one of the featured speakers at our 2020 Business Growth Summit. He earned an MBA from Harvard Business School,² ran his own small business, and worked with Fortune 500 companies³ like Google, Burger King, T-Mobile, and Under Armour.  This range of experiences has taught Johny that the formula for success is the Read More...