Analytics for deeper practice insights.
Become more efficient, boost your bottom line and find new ways to create great experiences for your customers.
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Debbie Evans, DAADOM Wainright & Wassel, DDS
Everything you need for effective staff and patient communication.
Call Intelligence
Get actionable data that helps you train your staff to book more appointments and create better experiences to boost revenue and catalyze growth.
- Analyze staff on-call performance using AI
- Categorize your calls automatically by staff performance, call type and appointment type
- Filter by unscheduled patients, then call them to book
- Filter calls by subject
- Full transcription and call summary
Phone Analytics
Reduce call times, identify missed calls, and improve staff performance with in-depth phone analytics. Take control and solve problems for a smoother-running office.
- Total Call Volume (inbound & outbound)
- Call Answer Rate
- Average Call Duration
- Incoming Call Breakdown
- Hourly Insights
- Calling & Called Number
- Contact Type
- Call Source (current customer or not)
Practice Analytics
Practice Analytics gives you easy access to crucial information about your practice including:
- Patient conversion rates
- Treatment plan acceptance rates
- Learn about top office metrics
- Downloadable reports
- Actionable Opportunity List
- Cancellations
- Average time between treatments
- Contact customers easily through the app
- Location and time period filters
- Morning Huddle
Message Analytics
Understand when messages are most likely to be received, what type of messages are being sent, and how many patients or non-patients are messaging your office.
- Incoming vs outgoing messages
- View message categories
- Contact type (patient vs non patient)
- Search by phone number
- View sender and receiver number
- Delivery status
Review Analytics
Track your reputation based on your Google and Facebook business accounts with data like:
- Total number of reviews over time
- Your replies to reviews
- The average time it takes your office to reply to reviews
- Your average rating on Google and Facebook
- Total review invitations sent over time
- A detailed Google chart of star ratings
Auto Recall Analytics
Easily identify how patients have responded to your messages or email recall reminder or identify outdated contact information. Within these report, you can see:
- Patients who received the message but did not schedule an appointment
- Patients who did not receive the message due to outdated contact information
- Patients who scheduled an appointment after receiving the message
PRACTICE ANALYTICS
Helping you in every phase of your practice journey.
Weave Practice Analytics gives you powerful insights to help you make smarter decisions, connect better with patients, provide more amazing experiences and grow your practice.
Weave Practice Analytics tracks patient visits and identifies those who haven’t yet scheduled their next appointment, while providing easy ways to act on these insights and get them scheduled.
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