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Relationship Building Articles
Leveraging AI in customer service has the potential to increase customer satisfaction, decrease staffing costs, and make the most of every customer interaction. If you work in a customer-forward industry, here’s what you need to know about this technology. What is AI in customer service? AI in customer service refers to the use of artificial Read More...
Answering and responding to phone calls is likely one of the most time-consuming tasks your front desk staff handles each day. While they spend time on calls, your in-person visitors and waiting-room clients feel neglected. Your staff’s attention is also taken away from higher-level tasks. Modern businesses have begun transitioning their call handling process to Read More...
Owning or managing a dental practice requires much more than simply providing good patient care. You also need to be a good leader and effectively oversee a team of dental professionals working toward a common goal. Dental leadership is the ability to inspire and manage a team to deliver excellent patient care, maintain a positive Read More...
Key takeaways AI in ophthalmology centers around machine learning and image analysis to better detect, diagnose, and manage various eye diseases. Artificial intelligence improves screening precision, expands access to care, and helps clinicians make more informed treatment decisions. Practices that pair AI technology with strong patient communication tools can deliver better outcomes and build lasting Read More...
Many providers wonder how to grow their practice without losing the essence of personal care. For Dr. Jeffrey Ellis, a board-certified dermatologist in New York, the answer lies in thoughtful systems, strong communication, and smart use of technology. Dr. Ellis suggests a solution to build systems that support, but not replace, what matters most: people. Read More...
When patients walk into your practice, they are not just looking for clinical expertise. They are looking for reassurance. They are deciding whether they feel safe, heard, and understood. According to Debra Nash, a renowned consultant and coach with over four decades of experience in healthcare, case acceptance has less to do with price tags Read More...
Healthcare isn’t just about treating patients—it’s about building relationships and giving back to the community. Dr. Vernard Hodges and Dr. Terrence Ferguson, founders of Critter Fixer Veterinary Hospital and stars of Critter Fixers: Country Vets on National Geographic, are prime examples of how healthcare professionals can use their work to make a real impact. Their Read More...
Anxiety plays a significant role in how patients interact with healthcare providers. In fact, 30 percent of patients say anxiety stopped them from scheduling a healthcare appointment in the last 12 months. To better understand how mental health impacts patient behavior, we commissioned an independent market research firm to survey 1,000 U.S. adults aged 18 Read More...
How Simple Conversations Create Stronger Patient Relationships You do not have to be an extroverted wordsmith to connect with your patients. In many cases, patients are not even focused on the topic of conversation. What they remember is how you made them feel. With a little intention, you can refine your conversational skills and carry Read More...
Using the Phone Call to Set the Tone for the Patient Relationship A phone call is often one of the very first interactions a patient has with your practice. When your telephone protocols go beyond a typical intake call, patients immediately recognize that your practice is different. Exceptional phone experiences set expectations early and create Read More...
A great misconception people have about success in business, and success in general, is that you never make mistakes. This is absolutely not true. With 32 years in private practice, I can confidently say I have made every mistake in the book. The true key to success and growth is not avoiding mistakes altogether, but Read More...
When it comes to running a successful healthcare organization, patient satisfaction isn’t just a “nice to have.” It’s a key driver of health outcomes, patient loyalty, and reimbursement rates. You already know that happy patients are more likely to follow treatment plans, return for future visits, and recommend your practice to others. But patient satisfaction Read More...