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Leveraging AI in customer service has the potential to increase customer satisfaction, decrease staffing costs, and make the most of every customer interaction. If you work in a customer-forward industry, here’s what you need to know about this technology. What is AI in customer service? AI in customer service refers to the use of artificial Read More...

Answering and responding to phone calls is likely one of the most time-consuming tasks your front desk staff handles each day. While they spend time on calls, your in-person visitors and waiting-room clients feel neglected. Your staff’s attention is also taken away from higher-level tasks. Modern businesses have begun transitioning their call handling process to Read More...

If you run a spa or esthetics business, your front desk staff likely spend a significant portion of each day making and answering phone calls. Clients call your practice to inquire about your services and book appointments, and while these queries are valuable, they take your staff’s time and attention away from greeting visitors at Read More...

Planning for a new year in healthcare is a lot like tidying up a busy workspace. You look around, notice what’s working, find a few things that need attention, and start thinking about how you want everything to run moving forward. As you prepare for 2026, it helps to look at your team, your patient Read More...

Key takeaways AI in ophthalmology centers around machine learning and image analysis to better detect, diagnose, and manage various eye diseases. Artificial intelligence improves screening precision, expands access to care, and helps clinicians make more informed treatment decisions. Practices that pair AI technology with strong patient communication tools can deliver better outcomes and build lasting Read More...

The exam room is no longer the only place where patient experience is defined. In today’s world, a missed call or clunky intake process can be just as detrimental as a misdiagnosis. Patients expect immediacy, personalization, and professionalism from the first interaction, and healthcare practices are expected to deliver just that, even as they battle Read More...

Healthcare decisions are no longer just a matter of well-being. For many, they’ve become a financial problem and potential burden. As the cost of care rises, patients are increasingly forced to weigh medical expenses against essential needs. In this climate, flexible payment options are no longer a luxury but a necessity. Providers who offer tailored Read More...

As healthcare technology evolves, patients’ expectations are shifting toward greater convenience, flexibility and digitization. Here are some trends and insights into what patients value most in healthcare today—and how tech is helping practices meet those needs. The Demand for Online Appointment Scheduling Online appointment scheduling has become one of the most in-demand tools in healthcare. Read More...

Bulk texting is a powerful way to communicate with patients quickly and effectively. When used thoughtfully, it helps practices stay connected, reduce no-shows, improve cash flow, and strengthen patient relationships. Below are ten practical ways to use bulk texting to support growth, engagement, and patient experience. 1. Promotions and Discounts Send text messages to patients Read More...

A Travel Experience That Changed My Perspective If you are anything like me, your least favorite part of traveling is making an airline connection. In 2017, I was on a red-eye flight from Los Angeles to Raleigh with a connection through Atlanta. I was awakened mid-flight to learn there was a delay on the ground Read More...

Why Fees and Payments Feel Uncomfortable Fees and payments are difficult topics for many dental team members to discuss. In fact, some offices experience the same level of discomfort talking about payments as they do discussing religion, politics, or even cryptocurrency purchase mistakes. However, addressing dental fees and payment expectations early and often is critical. Read More...

Q: If you could go back to when you were first starting your practice and tell yourself one thing, what would it be? A: You are going to love this career that you fell into. Join AADOM much sooner. It is the best thing I have done for my career. Put yourself out there and Read More...