Free Resource Library

Many providers wonder how to grow their practice without losing the essence of personal care. For Dr. Jeffrey Ellis, a board-certified dermatologist in New York, the answer lies in thoughtful systems, strong communication, and smart use of technology. Dr. Ellis suggests a solution to build systems that support, but not replace, what matters most: people. Read More...

When patients walk into your practice, they are not just looking for clinical expertise. They are looking for reassurance. They are deciding whether they feel safe, heard, and understood. According to Debra Nash, a renowned consultant and coach with over four decades of experience in healthcare, case acceptance has less to do with price tags Read More...

Healthcare isn’t just about treating patients—it’s about building relationships and giving back to the community. Dr. Vernard Hodges and Dr. Terrence Ferguson, founders of Critter Fixer Veterinary Hospital and stars of Critter Fixers: Country Vets on National Geographic, are prime examples of how healthcare professionals can use their work to make a real impact. Their Read More...

Anxiety plays a significant role in how patients interact with healthcare providers. In fact, 30 percent of patients say anxiety stopped them from scheduling a healthcare appointment in the last 12 months. To better understand how mental health impacts patient behavior, we commissioned an independent market research firm to survey 1,000 U.S. adults aged 18 Read More...

Why Treatment Acceptance Matters There are many ways for a dental practice to become successful, but one thing all thriving practices share is strong patient treatment acceptance. A practice cannot succeed if patients routinely turn down recommended care or delay necessary treatment. Patients often have objections that must be addressed before they commit. One of Read More...

How Simple Conversations Create Stronger Patient Relationships You do not have to be an extroverted wordsmith to connect with your patients. In many cases, patients are not even focused on the topic of conversation. What they remember is how you made them feel. With a little intention, you can refine your conversational skills and carry Read More...

Using the Phone Call to Set the Tone for the Patient Relationship A phone call is often one of the very first interactions a patient has with your practice. When your telephone protocols go beyond a typical intake call, patients immediately recognize that your practice is different. Exceptional phone experiences set expectations early and create Read More...

A great misconception people have about success in business, and success in general, is that you never make mistakes. This is absolutely not true. With 32 years in private practice, I can confidently say I have made every mistake in the book. The true key to success and growth is not avoiding mistakes altogether, but Read More...

When it comes to running a successful healthcare organization, patient satisfaction isn’t just a “nice to have.” It’s a key driver of health outcomes, patient loyalty, and reimbursement rates. You already know that happy patients are more likely to follow treatment plans, return for future visits, and recommend your practice to others. But patient satisfaction Read More...

Patient education can improve oral health outcomes. Dental patient resources empower people to become engaged in their treatment plan. Your dental care practice can build trust and satisfaction with your clients by consistently sharing helpful information. At Weave, we make it easy to deliver educational resources automatically and personally. Below, we discuss how you can Read More...

Your team already has plenty on their plate—answering phones, managing schedules, and taking care of customers. But if your office is still sending reminders and follow-up messages manually, you’re spending valuable time on tasks that could easily be automated. Automating your appointment reminders and other messages can enhance the customer experience at your practice. Customizing Read More...

With warmer weather and vacation plans, summer often means fewer appointments and quieter offices. But don’t view this as a setback—it’s your opportunity to regroup, improve, and gear up for a strong return in the fall. Here are ten practical and productive ways to make the most of your slower summer season. 1. Reconnect with Read More...