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As a veterinarian, you already know the vital importance of dogs coming into your clinic to receive routine physical exams. After all, regular wellness visits are key to addressing health concerns early, including detecting signs of disease, noting body weight issues, and ensuring that your client’s furry friend is living a healthy life. There’s a Read More...

A 2022 survey found that many American workers quit their jobs because they felt unappreciated by companies. The survey also discovered that about two-thirds of employees admit they would work harder than they currently do if their employers were more grateful for their daily contributions. Has your medical practice created a strong company culture by Read More...

According to the U.S. Bureau of Labor Statistics, over 1 million receptionists are responsible for answering telephone calls and greeting guests at offices nationwide. But unfortunately, companies don’t always show these essential employees enough gratitude. Is your company doing enough to showcase your appreciation for a receptionist? You should recognize their hard work on the second Read More...

National Receptionist Day is the second Wednesday in May each year. Your receptionists are the face of your medical practice, greeting visitors, answering phone calls, scheduling appointments, and keeping you and your colleagues organized. Explore ways to celebrate how important receptionists are to your medical practice. What Is National Receptionist Day? Jennifer Alexander of the Read More...

Each January, your practice has the opportunity to recognize the contributions of opticians and their essential role in eye care through National Optician Month. What Is National Opticians Month? National Opticians Month celebrates the vital role of opticians in vision care. Optometry practices throughout America honor their opticians during the month of January. The Role Read More...

Administrative Professionals Day 2025 is April 23, while Administrative Professionals Week is the last full week in April, April 20 – 26. Mark your calendar for these dates and start planning how you will commemorate this holiday now. How will your medical practice be celebrating your valued administrative assistants during Admin Day? Explore ideas to Read More...

World Optometry Day was first celebrated four decades ago. It was established in 1986 by the International Optometric and Optical League, now known as the World Council of Optometry (WCO), and has expanded to become World Optometry Week every March. This year’s theme for World Optometry Week was ”Advancing Optometry’s Commitment to Global Eye Care.” Discover its importance below. Read More...

Receptionists play a vital role in the success of your medical practice. They’re responsible for communicating with patients, managing appointment schedules, providing billing and payment assistance, and much more. As a result, you must ensure that they approach customer interactions successfully. Using well-crafted phone scripts for receptionists can ensure the consistency and professionalism of their Read More...

When patients call your medical practice, they want a personalized interaction that answers their questions and provides all the information they seek. But if your practice is like many, you may feel overwhelmed by the number of daily calls you receive. Using an IVR system — and leveraging effective IVR prompts — can make this Read More...

IVR (Interactive Voice Response) scripting involves creating recorded dialogues that guide callers through an automated phone system, providing options for self-service or connecting them to live agents. Recent research shows that an Interactive Voice Response system can yield a first-call resolution rate of nearly 75%. About three out of every four people who call businesses Read More...

Flexible payment options enhance patient engagement, case acceptance, and access to healthcare — with 47% of patients noting they’d be less likely to delay treatment if their healthcare provider offered BNPL options. In recent years, the retail industry has transformed dramatically. Innovations in the checkout process, including flexible payment plans, such as Buy Now, Pay Read More...

According to the Agency for Healthcare Research and Quality, dental practices perform more than 500 million dental procedures each year. From root canals to dental restorations, Americans are serious about dental health. As a dentist, you should always secure dental consent forms for treatment to get permission from patients. You may leave your practice open to Read More...