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Countless industries are gradually implementing artificial intelligence, and the field of veterinary medicine is no different. What AI vet products are taking the industry by storm for greater animal healthcare? This guide explores the many ways that new technologies are enhancing patient care and operational efficiency in vet clinics. Applications of AI in Veterinary Medicine Read More...

IT outsourcing in healthcare is a viable option for growing practices needing greater efficiency. Outsourcing becomes increasingly important the larger a practice gets, as it is essential to streamline operations and lower expenses. Many healthcare organizations today choose to outsource IT services to help reduce staff administrative burdens and improve efficiency, but outsourcing is not Read More...

Receptionists play a vital role in the success of your medical practice. They’re responsible for communicating with patients, managing appointment schedules, providing billing and payment assistance, and much more. As a result, you must ensure that they approach customer interactions successfully. Using well-crafted phone scripts for receptionists can ensure the consistency and professionalism of their Read More...

The healthcare model is getting a facelift. Healthcare providers are shifting from having a tunnel vision focus on medical conditions in favor of focusing on the person as a whole. At the heart of patient-centered care is understanding, respecting, and accommodating patients’ values and preferences. This article provides a deeper understanding of the patient-centered care Read More...

As a healthcare facility, you want to provide the best care possible to all your patients, but doing so requires financial stability. Your patients are your customers. To have the best chances of maintaining a healthy financial position, you need a steady flow of patients nourishing your business’s revenue. Patient churn refers to the phenomenon Read More...

Running a dental office is no small feat, requiring a unique blend of skills and attributes. In a panel webinar featuring office managers Debbie Evans, Practice Administrator, and Vice President of Wainwright and Russell DDS, and Teresa Spence, Practice Administrator for Amelia Dental Group, the focus was on identifying the key skills needed for dental Read More...

Interested in starting your own medical aesthetics business? If so, you’re making a wise choice. Aesthetic procedures, such as laser treatments, hair removal, and dermal fillers, have risen rapidly in popularity over the past few years.  Today, the medical aesthetics industry employs more than 70,000 people, and the average med spa pulls in nearly $2 million in Read More...

Is your business overwhelmed with incoming phone calls? Congratulations—high call volume often indicates that a business is booming. However, managing an influx of calls while dedicating an appropriate amount of time to each caller can be challenging. If you’re struggling with high call volume, there are solutions you can adopt to redirect callers to other Read More...

Does your dental practice struggle with patient engagement and missed appointments? It’s a common problem that can mean poorer outcomes for patients and lower profits for you. According to one study, scheduling appointments further than 90 days out increases the chance that patients will forget about them. But with a good patient recall strategy, you’re Read More...

Medical office managers must juggle administrative tasks, medical billing, the office staff, recruitment and retention strategies, the organization’s budget, and everything else involved in providing a stellar patient experience. Like being a doctor, it takes more than a bachelor’s degree to master such a complex position.  Key Challenges of Managing a Medical Practice  Managing a Read More...

Your veterinary practice simply can’t be available at all times. So how do you keep up with the growing demand for client communications, after-hours scheduling, and emergency calls when there are only so many available workers in your office?  Many vets turn to answering services to increase their availability for clients and free up staff Read More...

Dental offices extoll an immense amount of effort and money trying to get new patients. Nothing is more disheartening than when a new patient schedules an appointment but does not show up. Unfortunately, this occurs more than many offices would wish it to happen. Is there any way to stop this, or is this just Read More...