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National Receptionist Day is the second Wednesday in May each year. Your receptionists are the face of your medical practice, greeting visitors, answering phone calls, scheduling appointments, and keeping you and your colleagues organized. Explore ways to celebrate how important receptionists are to your medical practice. What Is National Receptionist Day? Jennifer Alexander of the...

Receptionists play a vital role in the success of your medical practice. They’re responsible for communicating with patients, managing appointment schedules, providing billing and payment assistance, and much more. As a result, you must ensure that they approach customer interactions successfully. Using well-crafted phone scripts for receptionists can ensure the consistency and professionalism of their...

When patients call your medical practice, they want a personalized interaction that answers their questions and provides all the information they seek. But if your practice is like many, you may feel overwhelmed by the number of daily calls you receive. Using an IVR system — and leveraging effective IVR prompts — can make this...

IVR (Interactive Voice Response) scripting involves creating recorded dialogues that guide callers through an automated system, providing options for self-service or connecting them to live agents. Recent research shows that an Interactive Voice Response system can yield a first-call resolution rate of nearly 75%, meaning three out of four patients resolve their concerns the first...

According to the National Center for Health Statistics, more than 50 million surgical procedures take place in the U.S. annually. From cardiac catheterizations to total hip replacements, surgeries are very common. Before having surgery, American adults must sign medical consent forms on behalf of themselves or their children, depending on their age. A patient consent form for...

Medical practitioners constantly seek to improve patient outcomes at their medical centers. Implementing efficiency tools while trying to maximize patient care results can be challenging. One option is implementing Six Sigma healthcare, which seeks efficiency improvements without sacrificing what’s best for the patient. Weave offers multiple software solutions to help you use these lean processes...

Embracing lean management in your organization can deliver multiple benefits. This management philosophy reduces waste in places ranging from serving customers to the manufacturing line and works for almost any business, including service-based businesses like healthcare. At Weave, we have many tools made to implement and improve your lean healthcare options. Understanding Lean Healthcare You’re...

According to the American Medical Association, the number of doctors with private practices has decreased dramatically. Over 60% of doctors worked for private medical practices a decade ago, but today, around 45% work for private medical practices. Do you have a medical license from an accredited medical school and an interest in starting your private...

As a healthcare professional, providing top-quality services for patients is likely one of your highest priorities. But in the busy day-to-day routine of running a healthcare organization, your focus on the patient experience may begin to waver. You may think your patient satisfaction rates are fine, but are you truly delivering the best care you...

Using the right surgical tools in your medical practice—and managing them well—plays an integral role in surgeon precision, patient safety, and surgical outcomes. As a medical practice owner, you have a responsibility to not only choose the right tools for your practice but also to maintain and sterilize them appropriately and swap them for newer...

Did you know that close to 90% of healthcare organizations have implemented automation in some form? This number reflects a drastic increase from previous years, as it’s becoming apparent that automation technologies can bring a host of benefits to the healthcare industry, including reducing medical errors, boosting operational efficiency, and increasing patient satisfaction. This article...

If you work in esthetics, you must stay up to date on the latest professional equipment in the beauty and healthcare industries. As technology evolves, so do skin care products, Hydrafacial machines, contouring devices, magnifying lamps, and much more. When you buy esthetician equipment aligned with the latest best practices, you can deliver high-quality service,...