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What if your practice operated like a tech startup—constantly innovating, adopting the latest tools, and rethinking the way you work? This is the mindset that’s driving success for Dr. Brianna Rhue, an optometrist and practice owner who’s pushing the boundaries of innovation in healthcare. In an era where disruption is the new norm, Dr. Rhue Read More...

The Burden of Leadership When individuals step into leadership roles, whether through promotion or entrepreneurship, they often find themselves without a true sounding board. Leaders carry the weight of responsibility not only for their own livelihood, but for the well-being of others as well. This pressure can create a sense of isolation and make decision-making Read More...

You’ve probably noticed how quickly AI is transforming every corner of healthcare, and pediatrics is no exception. From automating routine tasks to spotting complex conditions earlier on, AI in pediatrics is reshaping how you and your team care for young patients. It’s not about replacing the clinical judgment and personalized medicine your care providers specialize Read More...

Is Your Team Struggling With Motivation? Is your dental office staff having trouble staying motivated? Have you noticed a decline in performance due to burnout or stress? One effective way to re-energize your team is through a bonus program. Office bonus systems give staff members a shared goal to work toward and encourage increased productivity. Read More...

Key takeaways Payment reminder emails and notices are essential for maintaining cash flow and preventing overdue payments in business transactions. Effective reminders are clear and professional. They should include key details like the amount due, due date, and available payment methods. Sending reminders at the right time and with the right tone ensures prompt payment Read More...

When it comes to running a successful healthcare organization, patient satisfaction isn’t just a “nice to have.” It’s a key driver of health outcomes, patient loyalty, and reimbursement rates. You already know that happy patients are more likely to follow treatment plans, return for future visits, and recommend your practice to others. But patient satisfaction Read More...

Key takeaways Veterinary practice valuation involves determining your practice’s financial worth by analyzing assets, earnings, and market trends. Accurate valuation helps you plan for growth, make informed decisions about your financial future, and attract buyers or partners, among other benefits. But many factors can affect valuation, ranging from profitability to operational efficiency, and knowing how Read More...

Key takeaways Healthcare secure text messaging enables HIPAA-compliant, encrypted communication between authorized providers and their patients. It improves care coordination, enhances communication practices, and reduces compliance risks. Purpose-built platforms enhance security, efficiency, and overall patient experience. Secure text messaging matters in healthcare Few industries can match the fast pace of the healthcare field. To thrive Read More...

Key takeaways Patient abandonment is the unilateral termination of the patient-physician relationship without proper notice or alternative care. To avoid abandonment, providers will need clear documentation, a reasonable transition time, and continuity of care. Practice owners can reduce risk and improve the patient experience by using communication systems like reminders, online scheduling, and referral workflows. Read More...

Terminating a physician-patient relationship is a task that sometimes arises when a physician is no longer willing to provide care. This might occur for a range of reasons, such as the patient failing to comply with treatment or not paying their bills. However, physicians must take care to approach this process compliantly. Sending an official Read More...

Key takeaways A welcoming and comfortable waiting room can significantly improve patient satisfaction and retention. Offering entertainment and educational content helps reduce perceived wait times and keeps patients informed. Streamlining check-ins and managing patient flow can minimize wait times and improve efficiency. Personalizing the patient experience with amenities, staff engagement, and technology enhances patient comfort Read More...

Why “difficult” encounters happen Working in healthcare can force you to deal with various difficult patient scenarios. Examples include individuals who receive bad news, make inappropriate requests, or air their grievances toward you or your staff.  According to the American Academy of Family Physicians, providers describe roughly 15% of patient encounters as difficult. These types Read More...