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Why “difficult” encounters happen Working in healthcare can force you to deal with various difficult patient scenarios. Examples include individuals who receive bad news, make inappropriate requests, or air their grievances toward you or your staff.  According to the American Academy of Family Physicians, providers describe roughly 15% of patient encounters as difficult. These types...

Your patient intake process is a valuable component of your marketing strategy, patient engagement efforts, and quality of care. Your practice needs to combine efficient intake procedures with effective processes to avoid overlooking essential data and prepare new patients for a high-quality experience with your practice. Many healthcare providers are switching to a fully digital...

Your team already has plenty on their plate—answering phones, managing schedules, and taking care of customers. But if your office is still sending reminders and follow-up messages manually, you’re spending valuable time on tasks that could easily be automated. Automating your appointment reminders and other messages can enhance the customer experience at your practice. Customizing...

Effective text marketing strategies can help small healthcare businesses reach customers instantly and can help these businesses avoid declining email open rates or disruptive phone calls. Today, over 79% of Americans own a smartphone, and the average user checks their phone a staggering 150 times per day. Small business text message marketing can deliver open...

Mental health awareness is an increasingly important topic for your patient base, no matter your type of healthcare practice. Hosting mental health events is an excellent way to raise awareness about this subject. Understanding Mental Health Events These events can encompass an assortment of programs that promote awareness about mental health issues and common mental...

Taking accurate weight measurements allows you to provide patients with precise assessments of their body weight and overall health. Modern tools significantly aid this process, helping you take the most exact measures of important metrics like mass, BMI, waist circumference, and more. Digital tools, including electronic health records, can also aid patient care. Here are...

As healthcare practices continue to evolve, so does the technology supporting providers and their patients. As an innovative leader in practice management software, Weave helps urology specialists streamline their patient care with resources for scheduling appointments, delivering lab results, and much more. Discover how advanced urology software, such as Weave’s electronic health record technology, benefits...

Eye care technology continues to revolutionize how optometry professionals diagnose and treat patients. Let’s explore below how you can leverage the latest tech at your practice. Overview of Eye Care Technology Eye care technology encompasses the tools and systems designed to diagnose, treat, and manage eye conditions. This includes advanced diagnostic devices like:  Optical coherence...

A recent survey found that more than one-third of Americans admit to leaving a medical practice within the previous two years. This highlights the importance of your practice working to combat patient attrition and boost retention. You can increase patient loyalty and keep new patients coming through your practice’s front door to stop your attrition...

Imagine walking into a healthcare practice that immediately makes you feel welcomed, understood, and confident in the care you’ll receive. That’s the power of effective branding. It’s not just about having a logo or a catchy tagline; it’s about creating a lasting impression that resonates with patients and sets your practice apart. Let’s explore why...

Because optometry appointments can be set several weeks or months ahead, patients frequently forget to schedule their next appointment or annual exam. Optometry recall cards or digital reminders (text messages, emails) are a valuable way to remind patients about an upcoming recall date to schedule their next appointment.  You can combine these traditional physical cards...

You go to snuggle a furry patient, only to be greeted by dozens of fleas bouncing off of Fido in every direction. Naturally, you’ll want to control and put a stop to their feasting, as these nasty little bloodsuckers can spread terrible diseases. Ready to say “Be gone” to these minuscule vampires? Below, find flea...