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Retain Your Customers Articles (page 2)

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Jun 20, 2024
Veterinary Practice Management: Vet Disinfectants 101

So, your practice knows animal health, veterinary staff safety, and regulatory health and safety standards. How closely have you examined your vet disinfectants, though? What do vets use to sanitize these spaces effectively without causing more harm? Weave’s veterinary practice experts describe more below about disinfectants vs. antiseptics, kennel-safe options, and how veterinary clinics can Read More...

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Jun 14, 2024
The Importance of Dental Case Acceptance: Tips for Improving Patient Treatment Acceptance

Improving the dental case acceptance rate is crucial for the success of any dental practice. Case acceptance refers to the percentage of proposed dental treatment plans that patients agree to undergo. A higher case acceptance rate not only improves patient outcomes but also contributes to the financial health of the practice. Be sure to also Read More...

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Apr 15, 2024
Speech Therapy Tools To Support Your Practice

Does the child you’re treating have a speech disorder, or are they simply hard of hearing? Without speech therapy tools, it’s impossible to tell. Speech therapists rely on an array of tools and resources to diagnose communication disorders in children and adults. Below, learn about some of these tools and how to use them in Read More...

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Mar 8, 2024
Call Monitoring in Healthcare with Actionable Insights: Weave Call Intelligence

Healthcare practices face the daily challenge of managing complex patient calls. Practice staff need to provide great service while simultaneously collecting important information and managing the office’s schedule. The sheer volume can overwhelm even the most efficient teams. Improving your phone interactions for quality assurance and efficiency is no small task. Even with the rise Read More...

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Feb 22, 2024
Offering Vet Financing at Your Veterinary Clinic: The Importance of Modern Billing Solutions

As veterinary care advances, it also becomes less accessible for many pet parents. As a pet care practice owner or manager, you want to make your services and procedures accessible to the average pet owner while ensuring your business remains profitable. Offering flexible financing solutions is an excellent way to help pet owners access expensive Read More...

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Feb 16, 2024
What Makes a Good Patient Experience?

At the heart of quality medical care is the patient experience. This experience begins when a patient first visits your website or calls your office, and goes beyond merely seeking treatment.  In other words, the patient experience encompasses every touchpoint healthcare organizations have with their patients. In today’s competitive landscape, healthcare providers must prioritize elevating Read More...

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Feb 15, 2024
Guide to Exceptional Customer Service in Healthcare

When most think about improving the patient experience, they focus on refining medical care while overlooking the importance of customer service. Customer service in healthcare is more than just phone calls; it is a vital aspect of the patient experience. When you provide good customer service, patients experience well-rounded care with access to the right Read More...

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Feb 2, 2024
Marketing for Gastroenterology Practices

Gastroenterology marketing has always been important for healthcare practices, but it’s especially critical now, given today’s crowded and competitive landscape. If your gastroenterology practice is in a big city, you could be competing with dozens of other practices to get prospective patients to walk through your doors. Time-tested advertising tactics such as TV commercials and Read More...

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Jan 30, 2024
How to Reduce Patient Wait Times in Your Practice

In managing a healthcare practice, one of the most critical challenges is minimizing patient wait times. Extended wait periods not only impact patient satisfaction but can also affect the overall efficiency of your clinic or hospital.  Recent studies reveal that as many as 30% of patients have abandoned appointments due to prolonged waits, with the Read More...

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Jan 29, 2024
Patient Churn: How to Reduce Churn in Your Healthcare Practice

As a healthcare facility, you want to provide the best care possible to all your patients, but doing so requires financial stability. Your patients are your customers. To have the best chances of maintaining a healthy financial position, you need a steady flow of patients nourishing your business’s revenue. Patient churn refers to the phenomenon Read More...

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Nov 27, 2023
How Automated Appointment Reminders Improve Patient Attendance

Does your healthcare practice struggle with no-shows, cancellations, and empty calendar slots? If so, you’re not alone. Attempting to bring new clients in while sending appointment reminders to existing customers is often a recipe for overworking your front desk staff. Automated appointment reminders give you full control of your practice’s scheduling to avoid double bookings, Read More...

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Nov 13, 2023
Patient Satisfaction: Understanding the Basics For Above & Beyond Care

When a patient walks into your medical practice, they first interact with staff at the front desk, then a nurse or two, and finally, the doctor themselves. At every step, it’s critical to keep patient satisfaction top-of-mind so every person you serve leaves with a good impression of your office. Healthcare providers and systems know Read More...