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Healthcare decisions are no longer just a matter of well-being. For many, they’ve become a financial problem and potential burden. As the cost of care rises, patients are increasingly forced to weigh medical expenses against essential needs. In this climate, flexible payment options are no longer a luxury but a necessity. Providers who offer tailored Read More...

As healthcare technology evolves, patients’ expectations are shifting toward greater convenience, flexibility and digitization. Here are some trends and insights into what patients value most in healthcare today—and how tech is helping practices meet those needs. The Demand for Online Appointment Scheduling Online appointment scheduling has become one of the most in-demand tools in healthcare. Read More...

Bulk texting is a powerful way to communicate with patients quickly and effectively. When used thoughtfully, it helps practices stay connected, reduce no-shows, improve cash flow, and strengthen patient relationships. Below are ten practical ways to use bulk texting to support growth, engagement, and patient experience. 1. Promotions and Discounts Send text messages to patients Read More...

A Travel Experience That Changed My Perspective If you are anything like me, your least favorite part of traveling is making an airline connection. In 2017, I was on a red-eye flight from Los Angeles to Raleigh with a connection through Atlanta. I was awakened mid-flight to learn there was a delay on the ground Read More...

Why Fees and Payments Feel Uncomfortable Fees and payments are difficult topics for many dental team members to discuss. In fact, some offices experience the same level of discomfort talking about payments as they do discussing religion, politics, or even cryptocurrency purchase mistakes. However, addressing dental fees and payment expectations early and often is critical. Read More...

Q: If you could go back to when you were first starting your practice and tell yourself one thing, what would it be? A: You are going to love this career that you fell into. Join AADOM much sooner. It is the best thing I have done for my career. Put yourself out there and Read More...

When it comes to running a successful healthcare organization, patient satisfaction isn’t just a “nice to have.” It’s a key driver of health outcomes, patient loyalty, and reimbursement rates. You already know that happy patients are more likely to follow treatment plans, return for future visits, and recommend your practice to others. But patient satisfaction Read More...

Why “difficult” encounters happen Working in healthcare can force you to deal with various difficult patient scenarios. Examples include individuals who receive bad news, make inappropriate requests, or air their grievances toward you or your staff.  According to the American Academy of Family Physicians, providers describe roughly 15% of patient encounters as difficult. These types Read More...

Your team already has plenty on their plate—answering phones, managing schedules, and taking care of customers. But if your office is still sending reminders and follow-up messages manually, you’re spending valuable time on tasks that could easily be automated. Automating your appointment reminders and other messages can enhance the customer experience at your practice. Customizing Read More...

Looking for a way to reach your patients that ensures they’ll actually see your message? Have you tried text messages yet? Email open rates are falling fast, and calling clients on the phone can be an unwelcome interruption in their day. Today, over 79% of Americans own a smartphone, and the average user checks their Read More...

Mental health awareness is an increasingly important topic for your patient base, no matter your type of healthcare practice. Hosting mental health events is an excellent way to raise awareness about this subject. Understanding Mental Health Events These events can encompass an assortment of programs that promote awareness about mental health issues and common mental Read More...

Taking accurate weight measurements allows you to provide patients with precise assessments of their body weight and overall health. Modern tools significantly aid this process, helping you take the most exact measures of important metrics like mass, BMI, waist circumference, and more. Digital tools, including electronic health records, can also aid patient care. Here are Read More...