Free Resource Library

It starts innocently enough. Another satisfied customer is leaving your location and is full of praise about the service they received. “You are the best in the world,” she says. “I’ve never been to an office where I was treated so well. Thank you so much for everything.” You smile and say you wish that...

No matter how good you are at what you do or how closely you try to manage reviews, a negative review is bound to rear its ugly head at some point in your career. So, what do you do when someone writes something scathing about you or your business? Do you: Ignore it and hope...

If you run a clinic, hospital, office, or any other kind of small business, you know that you need to be available and on top of things almost 24/7. Realistically speaking, that’s not always possible, but with an integrated phone service like Weave, you can definitely come close. Sometimes the unexpected happens, and you need to...

Customer service is a massive industry in today’s global economy. When we think of customer service, we often imagine enormous amounts of jobs being reallocated to foreign customer service centers or hulking domestic structures where thousands of employees sit waiting with uniform computers and headsets to take incoming calls or make outgoing ones. This entire...

  Most people take phones for granted. They use them constantly, yet never pause to think about how important phones are to the way we live as modern humans. Phones are more than a simple convenience; they’re an integral part of how our society is organized and communicates. At Weave, our entire approach is based...

Operational communication is the bedrock of any business. It affects every aspect of your work, from dealing with customers to ensuring efficient and positive relations among your staff. Studies have shown that businesses with good communication practices are three times more likely to succeed than their competitors. Good communication helps you avoid costly misunderstandings, prevents...

Two-way texting has rapidly become a critical communication tool for modern businesses, especially in healthcare. As patients continue to expect convenient, real-time communication, patient two-way texting enables providers to move beyond one-sided appointment reminders and engage in meaningful, secure conversations. In a text-driven world, healthcare organizations that adopt two-way texting solutions can improve responsiveness, reduce...

What is your most valuable business asset? A lot of business owners make the mistake of thinking their most valuable assets are tangible, things like their building, equipment, and inventory. Some are astute enough to realize that intangibles like intellectual property and processes are even more critical. But few understand that in today’s digital world,...

You’ve worked hard to become the best in your field. Your clients adore you, and your company thrives on referrals that provide a steady stream of new business. But what happens if someone is unhappy and chooses to broadcast their experience online? Would you know? How long would it take you to find out? In...

Managing your online reputation can seem like a full-time job. Who knew that monitoring review sites like a hawk, Googling yourself monthly, and following a bunch of hashtags would be something you had to worry about? You’re a dentist, not a social media or Internet guru. But, you also know that your online reputation is...

Change is inevitable, but so is people’s resistance to it. Many of us fear or resist change because it brings uncertainty, lack of control, and can even be perceived as a threat. If you have a mature patient base that’s used to doing things a specific way, then the thought of an automated reminder system...

Texting has come a long way since Neil Papworth sent the first text message from a personal computer in 1992. By the mid to late 1990s, more Americans had adopted texting as a method of communication, but it was still a slow, clunky, and expensive endeavor. With the advent of smartphones and a current mobile...