Free Resource Library

I was a 4th grader and thought that jumping off the edge of the bleachers behind the 8-foot basketball goal at my school to try and dunk the basketball like Superman was a great idea. At the time, I did not have the discipline to think through the potential consequences before jumping. When I jumped Read More...

Key Takeaways There is often a communication gap between veterinary professionals and pet owners, especially because owners are not always present for exams or procedures, which leads to misunderstandings about what services will be performed. Veterinarians need strong communication skills, including empathy, clear explanations, active listening, and awareness of nonverbal cues. Using digital tools (scheduling Read More...

If you own a veterinary clinic, keeping it stocked with the best veterinary clinic resources is essential. Your office should include a range of informative, detailed resources for your staff and clients to reference. These resources can improve your clinic’s reputation, enable your staff to prepare for worst-case scenarios, and help pet owners stay on Read More...

As a dental practitioner, you know that patient health insurance eligibility verification is key to building a clean claim reputation. An insurance company is less likely to deny or underpay a claim if your practice follows the appropriate insurance verification process. It’s a win-win for everyone. The best way to verify patient insurance efficiently with Read More...

Before every appointment, whether for a cleaning or complex oral surgery, your dental practice needs to contact a patient’s insurance company for insurance eligibility verification. Using an integrated dental insurance verification service through your dental office management software can help you ensure your office revenue keeps the lights on. Patients may not know that they Read More...

Not all patients have insurance to manage payment for their dental care. Many patients skip or delay their comprehensive dental care visits because they believe they can’t afford it without insurance. Offering in-house financing can ease patient worries about payment, so they schedule regular dentist visits. As a dentist, you know that regular and emergency Read More...

No matter how carefully someone plans their spending, surprise medical bills can wreak havoc on a budget. According to Healthcare Drive, worry about an unexpected medical bill tops the list of what keeps Americans up at night. Unfortunately, the prospect of unexpected medical costs can cause patients to put off getting necessary emergency care or Read More...

Verifying a patient’s insurance benefits is a vital first step in providing quality care. For decades, it’s been a time-consuming and frustrating task and can result in a claim sent to the payer being denied. Today, however, there are convenient methods of conducting insurance eligibility verification, including online services. This article shares some helpful tips Read More...

For many years veterinarians offered in-house billing to clients.  When I started in practice, part of my job as a CSR was printing out the billed client accounts, sticking on stamps and stuffing envelopes.  We did this every 15 days and believe me it was a lot of work.  We then had to manually post Read More...

Caring for pets can get expensive, especially when an unexpected expense strikes. With only about 4% of pets in the United States having pet insurance, there’s a good chance that pet owners will have to pay out of pocket if their pets need emergency veterinary care.¹ Turning to a credit card might not be a Read More...

If you own a dental practice, working with a dental insurance verification service is essential. Insurance verification is an important step in medical billing, as it ensures that a patient is not caught off guard by an expensive dental bill and that your practice receives sufficient payment for services. Without this process, your dental office Read More...

Are you looking for ways to grow your patient base at your dental office? You may want to consider adding a few contests to your list of social media ideas. Contests can increase engagement with existing dental patients, improve retention, and bring new patients to your office. Even better, they don’t need to be too Read More...