Free Resource Library

Has your veterinary practice seen an uptick in dogs with burnt paws? Create a pavement temperature chart for dogs to educate owners about the dangers of subjecting their paws to hot asphalt surfaces. Asphalt can reach 130°F when the outdoor air temperature reaches 85°F. A dog’s feet can’t handle high temperatures, so pet owners may need Read More...

A recent American Pet Products Association survey revealed two-thirds of American households own pets. Dogs and cats live in over 110 million households collectively. Your veterinary practice can help pet owners provide pets with the best lives possible. However, owners will eventually need to generate end-of-life plans. This process should include evaluating a pet’s life quality Read More...

As a veterinarian, you already know the vital importance of dogs coming into your clinic to receive routine physical exams. After all, regular wellness visits are key to addressing health concerns early, including detecting signs of disease, noting body weight issues, and ensuring that your client’s furry friend is living a healthy life. There’s a Read More...

A 2022 survey found that many American workers quit their jobs because they felt unappreciated by companies. The survey also discovered that about two-thirds of employees admit they would work harder than they currently do if their employers were more grateful for their daily contributions. Has your medical practice created a strong company culture by Read More...

According to the U.S. Bureau of Labor Statistics, over 1 million receptionists are responsible for answering telephone calls and greeting guests at offices nationwide. But unfortunately, companies don’t always show these essential employees enough gratitude. Is your company doing enough to showcase your appreciation for a receptionist? You should recognize their hard work on the second Read More...

National Receptionist Day is the second Wednesday in May each year. Your receptionists are the face of your medical practice, greeting visitors, answering phone calls, scheduling appointments, and keeping you and your colleagues organized. Explore ways to celebrate how important receptionists are to your medical practice. What Is National Receptionist Day? Jennifer Alexander of the Read More...

Each January, your practice has the opportunity to recognize the contributions of opticians and their essential role in eye care through National Optician Month. What Is National Opticians Month? National Opticians Month celebrates the vital role of opticians in vision care. Optometry practices throughout America honor their opticians during the month of January. The Role Read More...

Administrative Professionals Day 2025 is April 23, while Administrative Professionals Week is the last full week in April, April 20 – 26. Mark your calendar for these dates and start planning how you will commemorate this holiday now. How will your medical practice be celebrating your valued administrative assistants during Admin Day? Explore ideas to Read More...

World Optometry Day was first celebrated four decades ago. It was established in 1986 by the International Optometric and Optical League, now known as the World Council of Optometry (WCO), and has expanded to become World Optometry Week every March. This year’s theme for World Optometry Week was ”Advancing Optometry’s Commitment to Global Eye Care.” Discover its importance below. Read More...

Receptionists play a vital role in the success of your medical practice. They’re responsible for communicating with patients, managing appointment schedules, providing billing and payment assistance, and much more. As a result, you must ensure that they approach customer interactions successfully. Using well-crafted phone scripts for receptionists can ensure the consistency and professionalism of their Read More...

When patients call your medical practice, they want a personalized interaction that answers their questions and provides all the information they seek. But if your practice is like many, you may feel overwhelmed by the number of daily calls you receive. Using an IVR system — and leveraging effective IVR prompts — can make this Read More...

Recent research shows that an Interactive Voice Response system can yield a first-call resolution rate of nearly 75%. About three out of every four people who call businesses with IVR systems resolve questions and concerns the first time they contact a company through self-service solutions. If your medical practice isn’t using IVR yet, consider doing Read More...