Veterinary Client Education: Free Resources, Tips, and Best Practices

Does your veterinary hospital or practice provide clients with pet health awareness and training? Pet owners may not be knowledgeable about the latest news about animal health for cats or dogs.

As a veterinary partner, you should include pet care information through your veterinary information network to dog and cat owners who are clients at your practice.

Why Client Education Is Essential in Veterinary Medicine

Many pet owners have never visited a veterinary practice or only visit when a pet’s health deteriorates. They are likely not familiar with veterinary medical terminology. As such, it falls on the professionals at your veterinary practice to ensure that your clients understand relevant topics for pet patient care in your office and at home.

With proper veterinary client education, you and your patients’ pet owners can discuss important information about each pet’s medical history. You can also help them understand critical home care instructions. Your interactions with a pet owner should include:

• Client education: Explaining diagnoses, treatment options, and preventive care in simple, clear terms.
• Patient history: Gathering detailed information from pet owners helps you identify potential health issues early and tailor your recommendations more precisely to each animal’s needs
• Medical instruction and compliance: Taking time to demonstrate medication administration, aftercare steps, and follow-up expectations increases the likelihood of compliance and leads to better patient outcomes.

Ideas for Veterinary Client Handouts

Veterinary client handouts, education, and recommendations to maintain their pet’s health can help owners protect their pets at home, reducing the need for emergency patient care.

If pet parents have concerns about their pet’s health, they might look for advice online and find bad information. Become the trusted resource for your dog and cat owners on topics ranging from disease to pet dental care.

You can get client education materials from many veterinary organizations, like the American Animal Hospital Association or medication manufacturers, for additional information about the disease or condition that their products treat.

With an automated client service system, you can easily share educational resources to answer pet owners’ questions about caring for their cats or dogs. The same platform can be used internally to distribute training materials to your veterinary team, helping everyone stay informed and consistent. You can also repurpose these resources as blog posts on your website to reach even more pet owners.

AAHA Diabetes Client Handout

Veterinarians in your practice can distribute information about disease management for diabetes in pets to clients who need more information about the disease with these resources from the American Animal Hospital Association.

Small Animal Practice Veterinary Client Handouts PDF

Get over 450 pet health care information handouts from Elsevier Evolve that your veterinary team can send to any pet owner with a question about how your practice treats their pets.

Canine Diabetes Client Handout

If one of your pets uses specific medications, you may also send additional compliance and instruction information to your clients from the manufacturer. Your veterinary medicine manufacturer can also help make recommendations for disease management in addition to using their prescriptions. For example, Vetsulin® demonstrates to clients how to use their products and manage their pet’s diabetes.

Pet Dental Care Guides

Provide comprehensive handouts on maintaining dental hygiene in pets, including brushing techniques, signs of dental disease, and the importance of regular cleanings. Resources can be sourced from organizations like the AVMA or specific veterinary dental associations.

Seasonal Pet Care Guides

Create handouts that offer guidance on seasonal care, such as summer heat safety, winter paw protection, or allergy management. These can help pet owners prevent common seasonal issues and keep their pets healthy year-round.

Veterinary Client Education Posters

You can also distribute printable pet health awareness materials online or print them yourself to post at your veterinary hospital. The American Veterinary Medical Association offers these client posters and handouts about everything from new puppy and kitten socialization to dental care for pets and more.

Veterinary Client Education Videos

The veterinary professionals at your practice can use your CSR system to share the latest news clips about advances in animal health science and technology related to a disease that affects their pets.
For example, if one of your clients inquires about getting a new puppy or kitten, you can send this guide about hookworms from the Companion Animal Parasite Council. Remind them of the importance of getting a pet health checkup for new pets to avoid parasites or diseases spreading to other pets.

Veterinary Standards of Care Explained

As a veterinary partner, you need your clients to understand your commitment to maintaining pet health for each of their pets. “Dr. Google” is not as certified as you and your team to provide adequate expertise across different species of small animal pets.

When your clients need emergency healthcare for their furry family members, they need to know you’re their top option for pet health services in the surrounding area. Maintaining a level of communication about your services and availability with your pet owners can help you provide top-quality healthcare for every cat, dog, or guinea pig that walks through your door.

To learn more about improving service quality, you might want to download this free eBook.

The Bottom Line

Veterinary client handouts and education are more than just handing out pamphlets – it’s about building a bridge of trust and understanding between your practice and pet owners. By proactively sharing clear, reliable information and leveraging modern communication tools, you can improve compliance, strengthen client relationships, and enhance patient outcomes.

Weave is uniquely positioned to support this mission: its integrated platform allows you to deliver educational content directly to clients, coordinate internal training among your team, and publish resources on your website, all from one centralized system. To see how Weave can help elevate your veterinary client education and practice communications, request a demo today.

3 Additional Professional Veterinary Resources

Your veterinary office should be able to provide resources to any person seeking information about pet health or disease for small animal species. Here are some additional resources you can share through your CSR education portal:

• The National Center for Veterinary Parasitology offers several videos about parasites in action.
• The Companion Animal Parasite Council website features a helpful parasite prevalence map for dog and cat companion animals.
•  The American Veterinary Medical Association has an assortment of informational pieces for pet parents.

FAQ

While most veterinarians are extremely knowledgeable about pet health, they may know less about the tools for running their business effectively. See our FAQ below for the answers to your questions!

What are some vet clinic logo ideas?

For small animal clinics, balance iconic shapes like a cat or dog with symbols like a heart or medical plus sign. Don’t forget to tie the logo into your name! “Wagging Tails Clinic” should clearly show animals with tails in the logo.

Conclusion

If you’re a veterinarian looking for new ways to keep pet parents informed about the latest in veterinary science and pet healthcare, you need a digital CSR. Your system can also feature internal controls to maintain communication about new advances with your colleagues and pet parents.

At Weave, we help veterinary practices streamline their operations and communications with our multi-service CSR platform. We offer missed call texts, online scheduling, automated appointment confirmation, and more! Get a demo or call us today at 833-572-2139 to see how we can enhance your veterinary client education and office communications.