Getting through veterinary school was the easy part. Now, you’ll need a whole new set of skills to successfully run a veterinary practice, like multitasking, versatility, and leadership. One practice management tool is both deceptively simple yet surprisingly effective: a veterinary practice daily checklist. In fact, employing daily checklists at your practice can provide numerous benefits with minimal time and effort.
With Weave’s cutting-edge veterinary software and integrated platform, you can maximize those benefits by streamlining day-to-day operations and driving efficiency for your practice. Below, we’ve outlined checklists for veterinary practices, including front desk staff, vet assistants and techs, office managers, and DVMs.
The Benefits of Using a Daily Checklist at Your Veterinary Practice
Asking your veterinary team to complete daily checklists provides significant returns and benefits. For example, when healthcare professionals first used the World Health Organization’s Surgical Safety Checklist, the results were incredible:
- 47% reduction in patient deaths
- 48% reduction in infections
- 36% reduction in post-surgery complications
Furthermore, a literature review of electronic checklist use in human medicine found that 14 of 15 studies showed positive benefits from using e-checklists.
By integrating a centralized dashboard and digital checklists at your veterinary clinic, you can:
- Strengthen organizational efficiency
- Increase motivation and productivity
- Reduce the chance of errors
- Improve time-management skills
- Streamline daily workflow
- Foster staff communication and teamwork
Ultimately, these benefits help veterinary professionals improve the quality of patient care for pet parents and their pets. According to the American Animal Hospital Association’s Guide to Veterinary Practice Team Wellbeing, positive company culture is also critical to a practice’s success.
Veterinary Receptionist/Front Desk Checklist
- Greet Patients: Greet and check in each client and pet with a smile and have them complete the required paperwork.
- Schedule Appointments: Book new and follow-up appointments after each examination, check-up, treatment, vaccination, etc.
- Send Appointment Reminders: Contact clients with upcoming appointments to confirm attendance or reschedule if necessary.
- Answer Phones, Emails, and Messages: Promptly answer phone calls, emails, or messages and prioritize each by importance.
- Complete Financial Transactions: Accept payments for each veterinary service and accurately account for all financial transactions.
- Maintain Accurate Records: Keep detailed veterinary medicine records for every pet owner and patient.
- Provide Superior Client Service: Maintain a professional appearance and demeanor, resolve conflicts tactfully, and ensure client satisfaction and retention.
Working as a receptionist in a veterinary medicine clinic requires complete mastery of skills like customer service, multi-tasking, communication, conflict resolution, and time management. By triaging tasks by priority and working through the checklist in that order, front desk staff can make the most of the work day. For example, greeting new clients when they arrive is a higher priority than calling a client to remind them of their upcoming appointment.
Weave has several advanced tools to improve the efficiency of your front office staff. For example, we offer solutions like digital client forms, automatic appointment reminders, online scheduling, and convenient payment options.
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Veterinarian Assistant Daily Checklist
- Prepare Treatment Rooms and Equipment: Get ready for daily appointments by preparing and sanitizing the equipment and rooms in the veterinary facility. Restock and order supplies as necessary.
- Ensure Animal Welfare and Comfort: Provide superior veterinary care to all dogs, cats, birds, exotic animals, etc., focusing on improving comfort and reducing stress.
- Assist with Routine and Preventative Care: Help the vet with routine duties, like weighing animals, checking temperatures, administering vaccines, and other standard veterinary medicine procedures.
- Assist with Critically Ill Pet Care: Provide competent and efficient aid during critical care treatment.
- Perform Daily Nursing Chores: Provide ongoing pet care for in-patient hospital residents, including cleaning cages, feeding and watering, monitoring vital signs, and grooming.
- Assist During Surgery: Remain on-call during surgical procedures, sanitize operating rooms and equipment, and complete post-operation duties.
- Coordinate Patient Discharges: Coordinate discharges, schedule follow-up appointments, and provide proper medication and dosage instructions.
Veterinary assistants have such a wide range of duties that they must become a jack of all trades. From assisting during surgical procedures to cleaning exam rooms and stocking supplies, they often spend the day filling in where they’re needed most. With such a diverse workload, using a daily checklist can ensure they move further and faster toward achieving goals and don’t forget any tasks or duties.
Like veterinary students, vet assistants must work hard, learn, and manage time effectively.
Vet Tech Daily Checklist
- Prepare for Upcoming Appointments: Interact with each client and prepare treatment rooms and equipment for scheduled appointments.
- Maintain Cleanliness and Sanitation: Keep the veterinary facility clean and sanitary.
- Perform Welfare Checks: Monitor the wellness and vital signs of all patients, including overnight residents and during daily appointments.
- Assist During Procedures: Provide assistance during veterinary medicine treatments, including dental care, administering anesthesia, surgical operations, and euthanasia procedures.
- Collect and Prepare Specimens: Collect and submit animal specimens (urine, blood, stool, etc.) and, if required, perform tests and analyze results.
- Perform Diagnostic Imaging: Carry out radiological tests, including X-rays, magnetic resonance imaging (MRIs), and ultrasounds.
- Administer Medication: Distribute the correct type and dosage of medication for each animal during scheduled times.
- Communicate with Staff: Maintain effective communication with the vet, front desk staff, office managers, vet assistants, and other team members.
The daily checklist and duties for a veterinary technician vary based on the type of veterinary clinic where they work. For example, a veterinary medicine research lab may focus on collecting and testing animal disease specimens, whereas a veterinary hospital may involve more hands-on duties and emergency care. However, strong communication and productivity are the keys to success for any veterinary tech. By developing a specialized checklist for your techs, you can improve workflow efficiency and reduce the chance of errors.
Veterinary Office Manager Daily Checklist
- Perform HR Duties: Create the weekly staff schedule and handle human resource duties like hiring, training, and firing.
- Manage Client Services: Oversee client flow, scheduling, and reputation management, including client relations and services.
- Handle Finances and Billing: Monitor expenses, pay bills, and complete payroll. Maintain accurate and current accounting books. Assess financial data and find ways to cut costs and improve revenue.
- Office Maintenance and Logistics: Perform daily office maintenance tasks, including system updates, feedback reports, ordering supplies, etc.
- Maintain Accurate Medical Data: Ensure every medical record is accurate, current, organized, and securely stored.
- Maintain Website, Sales, and Marketing: Perform marketing and promotional duties, update the website and social media pages, launch advertising campaigns, and proactively manage the clinic’s reputation.
- Invest in Growth Opportunities: Search for new investment opportunities, improve operational efficiency, ensure the future success of the clinic, and make critical business decisions.
- Oversee Staff: Delegate tasks and responsibilities to other staff, manage team members, enforce company policies, and organize meetings.
Managing the office of a veterinary medicine clinic is a complex job that requires strong leadership skills. Office managers can benefit greatly from software upgrades to automate routine tasks and facilitate inter-office communication. At Weave, we offer several tools to optimize the day-to-day workload for veterinary office managers, including our Team Chat, which connects the entire staff from one user-friendly dashboard. Also, email marketing, digital forms, review management, and payment tools make quick work of tasks like advertising, client relations, and clinic finances.
Veterinarian/Owner Daily Checklist
- Hold Staff Meetings and Delegate Tasks: Hold morning staff meetings and delegate daily tasks and responsibilities to each team member.
- Prepare for Each Day’s Patients: Get ready for upcoming scheduled appointments and ensure vet assistants and techs have properly sanitized and prepared each treatment room.
- Examine, Diagnose, and Treat Patients: Veterinarians see pets during scheduled appointments, take medical histories, perform visual and physical examinations, and prescribe treatments.
- Follow Up and Communicate with Staff: Communicate regularly with staff throughout the day and follow up to make sure they’ve correctly completed their routine duties.
- Manage Medications: Oversee the secure storage and distribution of medication and keep an accurate logbook regarding scheduled/controlled substances.
- Ensure Compliance with Regulatory Agencies: Closely monitor daily operations and enforce policies and regulations to remain compliant with OSHA and DEA.
- Set Goals and Plan for Future Success: Set short- and long-term goals for the expansion and future success of the clinic and make critical decisions regarding investments and opportunities.
As the owner of a veterinary medicine practice, you’re responsible for the smooth operation and success of your clinic. It’s also important to go the extra mile to make sure your practice offers a superior level of care for its patients and creates a positive experience for patients and their owners. Investing in tools like Weave’s integrated Veterinary Software Platform and Multi-Location Dashboard can help you gain more time to focus on patients, keeping your daily schedule busy but not overfull.
Invest in the Future Success of Your Veterinary Practice with Weave
For a licensed veterinarian, investing in tools like a veterinary practice daily checklist and Weave’s integrated platform can provide numerous benefits. Our software solutions can help you optimize your daily workflow, improve team communication, and contribute to the future success of your clinic. Even better, our software integrates with practice management systems like DaySmart, eVetPractice, ImproMed, and more. Contact Weave to schedule a demo of our vet software and discover how we can drive growth for your practice.