The Modern Optometry Office: Communication for the Future

Weave commissioned a survey of 750 small businesses and their customers to understand how modern optometry businesses are engaging with their customers.

The results showed that small businesses:

are using outdated systems and tools like paper forms and traditional voicemail.
are increasingly overwhelmed with tedious tasks that automation and technology could help streamline.
could be saving more time and money.

You'll learn:

Only 15% of patients consistently leave online reviews for their providers, but 52% of them say they would if they got a reminder
56% of optometry patients aren’t loyal to their optometrist
42% of patients have noticed an error in their patient file because the practice misunderstood the handwriting from their paper in-take form

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“When I bought this practice, we had to have AT&T for out-of-state, long-distance calls, and then we had to have Century Link for in-state, long-distance calls. Plus, I had to pay for a normal landline. It was really confusing and a lot of hassle because we basically had three different phone bills going on every month. It was nuts.”