Guiding the Hardest Conversations
How to Navigate Euthanasia Calls with Empathy, Clarity, and Grace
Details:
The majority of veterinary clients call the practice to discuss the process to euthanize a pet, and it’s up to the customer service team to be a guide and an empathetic ear for the pet owner. Find out how to avoid handling these instances like other routine calls, and how to better manage these difficult discussions in a caring, empathetic way.
What you'll learn:
- Appropriate responses to client questions about euthanasia
- Suggestions for how to support client and family grief
- Examples of active listening and how to act on client needs
Debbie Boone
Debbie Boone, BS, CVPM, Fear FreeSM Certified, has worked for the veterinary profession for more than 35 years. After earning her bachelor’s degree in animal science from North Carolina State University, she began as a client care representative and quickly moved into hospital administration. Debbie is considered an expert in team communication, creating positive practice culture, and developing monthly paid wellness plans for veterinary practices. She is a well known speaker and has been published in numerous veterinary publications and currently serves as a member of the VetPartners Board of Directors as their 2022 President.
