Veterinary software
for optimizing
customer care.

Life is busy and dynamic, for both you and your customers. Why not simplify and consolidate
customer communication and delight your customers every step of the way. Here’s how:

How to improve your customer communication

Let’s start with your phone calls and messages. These are the main ways you’ll engage with
your potential and current customers. Each interaction is an opportunity! Weave connects
your phone service, messaging and patient information so every interaction is better,
smarter and easier.

Missed call text integrates your phone and messages so you never miss an opportunity even
when you can’t make it to the phone. If you miss a call (maybe it’s after hours or when your
office is especially busy), Weave will automatically send a text to that customer asking how
you can help. These customizable texts assure missed callers that you’re aware of them and
they’re important to you. This type of proactive communication is paramount in maintaining
relationships for your veterinary practice.

Every month, people send over 1 billion text messages to businesses. (1) So why not text for customer communication? Text
messaging has become a natural place to communicate and one that is easy and intuitive for
your customers. You can use Weave’s two-way
texting for
appointment reminders, appointment confirmations, payment requests and more.

Record any call and listen to call recordings, see time stamps and who made or received calls
with Call Recording. This feature provides amazing opportunities for employee training and
is extremely valuable when trying to validate discrepancies in communications within your
office.

Want to know when you get the most calls? Weave tracks all your incoming, missed and received
calls so you can staff your clinic accordingly.

How to improve your customer experience and grow your business

Your customers may only visit your clinic a couple of times a year. How do you stay
top-of-mind and continually engage your customers?
Email
Marketing is an easy and effective way to keep your customers engaged and informed.
Weave makes it easy to send simple emails for news and updates, newsletters, promotions. And
you can segment by gender, age, etc. Upload your clinic’s logo to personalize your emails to
you.

Build your online reputation and create super fans for your clinic with Weave Reviews [link
to Reviews page]. After every customer visit, simply send a text through Weave to invite
that customer to leave you a Google or Facebook review. Veterinary clinics with a higher
number of reviews on Google will also rank better in searches for local veterinarians. (2).

Better serve your customers with better team collaboration. Your clinic is busy and everyone
is working hard. Weave Team Chat gives your team
an easy way to message each other throughout the day to quickly answer customer questions
and alert you of a patient’s arrival.