August 2025
A Decade of Innovation
How Dr. Josh Austin’s Tech-Forward Practice Runs on Weave
Staying ahead of the curve when it comes to dental tech can be the difference between huge practice growth and simply breaking even. Just ask Dr. Josh Austin, a practicing dentist, national speaker and contributing editor for Dental Economics.
For the last 10+ years, Dr. Austin has used Weave to stay on the forefront of dental tech. And the results for his practice have been massive.
A Practice Built on Modern Technology and Communication
When Dr. Austin discovered Weave, the industry-leading patient experience platform, its all-in-one suite of solutions drew him in. But it was Weave’s two-way texting with patients that really got his attention.
Now, innovation remains critical for Josh Austin Dental & Associates (JAD&A). From appointment reminders to answering real-time questions, texting through Weave keeps their patients engaged—and keeps their schedule full.
“Patients want fast, easy communication. Weave gives us that edge.”
A Product So Effective, His Team Wouldn’t Let It Go
Dr. Austin evaluates dental products for one of the industry’s most respected publications, Dental Economics. When he first tested Weave, it was supposed to be a three month trial. But the results were clear well before those three months were up.
What started as a product review became a long-term investment. More than a decade later, Weave is an essential tool for his team.
“At the end of the evaluation, I told my team we might move on. They literally came into my office and said, ‘If you get rid of this, we’re quitting.’ That’s how valuable Weave became.”
Missed-Call Texting, Automated Reminders and Call Recordings
One of the most valuable Weave features for Dr. Austin’s office (and many other offices) is Missed Call Text.
“If someone calls and we don’t answer, Weave immediately texts them. That kind of follow-up is huge. It helps us keep the patient, even if we miss the call.”
Another key Weave feature for Dr. Austin’s office is Automated Appointment Reminders. Once patients request an appointment on JAD&A’s website (also using Weave), they are put in the automated text sequence, getting confirmation within minutes and future text reminders complete with links to things like digital intake forms.
JAD&A also utilizes Weave’s Call Recording to revisit conversations, ensure accuracy, and create powerful internal training moments.
These three tools together ensure patients stay engaged and receive the help and care they need throughout the entire patient journey.
Simple, Powerful, and Easy for Everyone
Despite his tech-savviness, Dr. Austin knows that adoption hinges on ease of use. That’s where Weave shines.
“You don’t have to be a tech expert to use Weave. It’s simple, and it works the way you want it to.”
From front-desk team members to associates, assistants and even patients, Weave is simple-to-use and accessible. It keeps everyone in sync, no matter how busy a practice gets.
A Trusted Partner for the Long Haul
Dr. Austin doesn’t just recommend Weave because he uses it. He uses it because, after all this time, no other platform compares. See firsthand what Weave can do for your office today.
