Why AI Matters for DSO with Dr. Hendrik Lai
Weave
Artificial intelligence is reshaping DSOs by boosting operational excellence, efficiency, and patient access.
With labor and payroll among the highest ongoing costs in dentistry, AI offers a way to offset expenses while creating consistency across practices. But the benefits go beyond cost savings—AI also expands access to care by answering calls after hours and bridging language barriers for patients with limited English proficiency.
🌍 How AI drives growth and efficiency in DSOs:
-Reduce rising labor and payroll costs
-Improve consistency across multi-location practices
-Answer patient calls during non-business hours
-Translate communications for non-English speakers
-Expand access to underserved patient markets
-Unlock new growth opportunities through inclusivity
💬 “The ability for AI to translate into other languages allows access to untapped and underserved markets—driving growth for DSOs.”
By combining operational efficiency with improved access, DSOs can serve more patients, reduce costs, and scale faster in an increasingly competitive healthcare environment.
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VideoSeptember 2025





