Metrics That Matter with Chris Balbi
Weave
Let’s talk about metrics that matter—the KPIs (Key Performance Indicators) that help you measure the true health of your practice over time.
Whatever your healthcare practice, tracking your numbers isn't just for spreadsheets, it's essential for smart growth and better patient relationships.
In this video, we break down two of the most important KPIs every provider should be tracking:
✅ Retention RateYour patient or client base will naturally change over time, but knowing how many return quarter over quarter is key. Learn how to run simple reports to track retention and spot trends in client loyalty.
✅ Spend Per VisitAre your patients or clients spending more, less, or the same as they did last year? We’ll show you how to evaluate spend per service (like Botox, skincare, or dental treatments) and what to do if your averages dip.
💡 You don’t need 100% retention to be successful, but you do need to know your numbers to make smart decisions.
📈 Explore how Weave supports tech-powered practices like yours:
Curious about how Weave can transform your practice? Visit us here:
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Discover more about our services and how we can help you streamline your communications, enhance patient experience, and grow your business.
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VideoAugust 2025
