Running a successful dental practice requires an effective insurance verification system. Many patients find it tedious to keep track of the benefits included in their insurance plans. With dental insurance verification processes in place, you can prevent some of the most common medical billing mistakes.
You can eliminate dental billing errors and provide your clients with exceptional service by upgrading your dental insurance verification process. At Weave, we supply your practice with the best dental insurance verification software so your staff can focus on caring for your patients.
What Is the Dental Insurance Verification Process?
By using an advanced software system to deal with patients’ complicated dental insurance benefits, healthcare providers gain a better understanding of their patients’ active coverage. Additionally, dentists can make patients aware of their insurance eligibility more easily.
With software, accessing your patients’ insurance eligibility just takes a click. However, these easy-to-use services sometimes lack accurate details regarding stipulations and waiting periods for the payer. In these cases, you may need to contact insurance companies by phone to verify.
Fillable insurance verification forms provide you with your clients’ most detailed insurance information. However, this process takes more time than other insurance verification methods. They require your dental office to contact the patient’s insurance company to verify the data manually.
What is a Dental Insurance Verification Form?
Before any dental appointment, healthcare providers must verify how patients will pay for their medical bills. Typically, clients will look to you to file an insurance claim on their behalf as part of a well-developed insurance verification plan. Therefore, confirming your patients’ insurance eligibility should be a top priority for your staff.
You can verify patient eligibility for dental benefits via digital forms, faxes, online portals, or automated insurance services. Most open dental practices utilize one of two verification models.
An in-depth direct insurance benefits verification process lets your office gather the latest information regarding a patient’s medical insurance status. However, it also demands a lot of time from your staff.
The simplified insurance verification model uses estimates found on the insurance company’s website and faxed updates. This pared-down process eliminates the need for phone verifications and other direct approaches when investigating dental claims.
Dental Insurance Verification Training
Insurance verification specialists face the difficult task of collecting insurance information from insurance companies and conveying it to new patients. They must possess excellent customer service skills. Training for your staff members allows patients to benefit from the best dental insurance verification service.
Dental insurance verification training requires at least a high school diploma. Experienced candidates have a higher chance of qualifying for a program. Dental insurance verification training imparts the following skills to aspiring candidates:
- Multitasking proficiency
- Organizational skills
- Well-developed work ethic
- Leadership and teamwork skills
Dental Insurance Verification Jobs
A dental insurance verification position requires flexible, versatile personnel who know how to deal with the public. Dental insurance verifiers must demonstrate excellent organizational skills and acute attention to detail. Individuals with insurance verification experience can work for:
- Family dentists
- Pediatric dentists
- Oral surgeons
Many dental insurance verifiers find their jobs rewarding because they find ways to save patients money and boost revenue for their employers. A back-office position at a dental clinic also allows employees to assist the local community by explaining their benefits, insurance payments, and out-of-pocket costs.
Example of a Dental Insurance Verification Job Description
When looking for a new dental billing service specialist to handle eligibility verification and insurance claims, the job description should include the following skills and experience:
- Experience working with insurance companies, including various policies and types of coverage
- Familiarity with dental software
- Attention to detail
- Good organization and multitasking skills
- Basic knowledge of dental terminology
- Ability to work well with others on the patient care team
An insurance verification specialist works closely with the insurance company to verify that procedures are covered for patients. They are responsible for entering data accurately and providing accurate information to patients about their dental coverage. Choosing the right candidate for this position is an essential aspect of practice management.
What to Look for in Dental Insurance Eligibility Verification Software
If you have never shopped for dental insurance software before, you may not know what you need. One of the most crucial qualities is that the software integrates effectively with practice management systems like electronic health records. This cuts down on training time for your staff. Likewise, ensure the software has an intuitive interface so your staff can use it more efficiently.
The software system should also be able to alert your staff to incomplete information or errors. The software should allow eligibility requests to be resubmitted with new information multiple times if needed.
Insurance policies and regulations change often, and outdated information can lead to thousand-dollar mistakes. Consider how often your verification software will be updated to reflect these changes.
A successful insurance verification process contributes to increased patient satisfaction by giving patients a precise estimate of how much they will need to pay and avoiding surprise bills. Accurately verifying patients’ insurance coverage lets patients and their dentist work together to determine which services are medically necessary and financially feasible for the patient.
Those happy patients can help your practice build its online reputation – but only if they leave a review, which many patients forget to do. Weave Reviews simplifies the review process by texting a link to leave a review right after patients’ appointments. The tool also helps you monitor reviews, with features like real-time notifications so you can respond quickly in the event of a negative review.
Dental Insurance Verification Companies
Dentists will find no shortage of dental insurance eligibility verification software on the market. Several companies offer benefits verification solutions for dentists, orthodontists, and other dental health practitioners. Some of the best dental insurance verification companies include:
- Vyne Trellis: Includes unlimited claims submission and real-time insurance verification updates
- Dentifi: Highly ranked insurance eligibility software with automated appointment exports
- Weave: An integrated system that includes software to manage phones, payments, scheduling, reviews, and digital forms
- DentalXchange: Complete back-office suite with e-statements and marketing assistance
- Zuub: Offers scalable pricing, a click-to-verify system, and automatic population of digital forms
Should My Practice Outsource Dental Insurance Verification?
Eligibility verification is one of the most labor-intensive tasks in a dental clinic’s back office. Outsourcing your dental insurance verification processes can save your practice time and money and lift one of the heaviest burdens off the shoulders of your staff.
Some of the primary benefits of engaging a third-party insurance verifier include:
- Optimal utilization of patients’ benefits
- Increased cash flow and fewer delinquent accounts
- Enables expansion into a second location
- Allows staff to focus on their core competencies
- Reduced billing errors and less wasted time
Insurance verification is a highly specialized field that requires the efforts of skilled employees. Weave’s software allows you to maximize staff efficiency, improve patient satisfaction, and boost cash flow. Watch a free demo to see four yourself.
You can modernize your practice with the best practice management software for insurance verification, review management, and more. Change your healthcare insurance process for the better and contact our team at Weave today by calling 866-308-2039.