June 2025
Florence Family Dentistry
Boosting efficiency with Weave
saved each month on billing
of patients pay text-to-pay requests directly from the link—often within 5-10 minutes
In the office, it has been the best return on investment that we have made.
Efficiency and results focused
Florence Family Dentistry knew their old payment and communication systems were holding them back. Paper invoices and phone tag were time-wasters, and hidden fees from their previous payment provider were a headache, pulling their focus away from patient care.
They found a solution in Weave Payments. Weave isn’t just a processor; it is a full suite of tools. They adopted Text-to-Pay for direct mobile payment requests and set up modern terminals for in-office visits. These terminals enable them to accept modern payment options like tap-to-pay, Google Pay, and Apple Pay. Weave has helped them keep all of their systems aligned, and its communication tools streamlined reminders, scheduling, and follow-ups.
Weave’s impact was immediate. Weave’s transparent, flat-rate structure replaced hidden fees, saving them thousands in processing fees. Revenue collection soared, with over $284,500 collected year-to-date and an impressive 50% of outstanding accounts receivable paid monthly via Text-to-Pay. Patients love the convenience, paying 90% of Text-to-Pay requests directly from the link, often within minutes.
Their team also saw big gains. Billing time dropped by 3 hours monthly. Weave’s text communication solutions saved them an average of 2 hours per day, freeing up time for patient care. Even supply costs were cut, reducing their paper receipt usage from a case a week to just one every three months.
Setting up Weave was surprisingly easy; they installed 13 phones and had the entire system running in about two hours. Their patients greatly appreciate the convenience, often commenting on the ease of texting. Staff find Weave a breath of fresh air. As Shannon put it, “Everything has been made easier by Weave,” calling it “the best return on investment.”
Why Weave?
For Florence Family Dentistry, implementing Weave has been a strategic move that has boosted their efficiency, enhanced patient experience, and fueled the practice’s growth. Weave’s integrated platform tackled their biggest challenges, delivering measurable savings, better time management, and stronger patient relationships. As Shannon summarizes, “The whole system from soup to nuts has been so easy.”
Weave empowers Florence Family Dentistry to thrive by simplifying operations and giving them more time for what matters most: patient care.
Let Weave do the work
Weave gives your practice the tools it needs to deliver a better experience for you, your staff and your clients.
See firsthand how Weave can simplify your office today.