Desoto Family Dental Care Unlocked $27k+ in Patient Financing

Desoto Family Dental Care, a premier family and cosmetic dentistry practice based in Hernando, Mississippi, offers an expansive range of advanced services—from dental implants and porcelain crowns to cosmetic veneers and sedation dentistry. The practice relies heavily on efficient workflows to manage a high volume of patients seeking both essential and high-cost elective care.

To reduce the administrative burdens of managing patient financing across multiple platforms, Desoto Family Dental Care implemented the new native CareCredit x Weave integration. The results from the initial 8 week launch period were immediate:

• Total CareCredit Credit Card Purchases: 35
• Total Financing Volume Generated: $31,489.42
• Average Transaction Size: ~$899.70
• Administrative Time Saved: 2+ hours saved over the launch period (Estimated 4 minutes saved per transaction from eliminating platform switching, manual card entry, etc).

For dental practices offering high-cost cosmetic and restorative procedures, patient financing is a vital tool to drive case acceptance. CareCredit is the leading provider of promotional financing and offers patients a reusable revolving credit limit for healthcare expenses.

To process a standard CareCredit transaction, front-desk staff have to switch tabs from Weave, log into the CareCredit Provider Center, and manually search the portal to check the patient’s CareCredit balance by entering a 16-digit card number. If a patient forgets their physical card, the workflow can grind to a halt while the team runs a manual account lookup. Multi-system juggling added an estimated four minutes of administrative friction to every checkout.

The native integration of CareCredit within the Weave platform bridges this gap by embedding real-time financing insights directly into the daily team workflow. By connecting their CareCredit Merchant ID (MID) to Weave, the Desoto Family Dental Care team unlocked real-time patient visibility:

• Pre-Treatment Visibility: Staff can instantly see a patient’s financing status (Pre-approved, Existing Cardholder, or Needs Info) within the Weave Patient Profile before the patient even walks back to the operatory.
• Cardless Transaction Processing: Instead of manually typing long card numbers or navigating to the CareCredit portal, staff can initiate payments directly within Weave Payments.
• Simplified Verification: If a patient does not have their physical card, the integration allows the staff to process the payment with an automatic look up using the contact information housed in Weave.

Operational Efficiency & Administrative ROI

By transitioning from manual portal lookups to a single, unified workflow, the practice saved a significant amount of time:

• Time Saved per Transaction: ~4 minutes (avoiding logging into the CareCredit portal, searching for the patient account, and manually keying in data)
• Total Launch Time Savings: Approximately 2 hours of pure front-desk administrative time saved over 29 transactions

Patient Experience 

The patient experience received an immediate upgrade. By leveraging CareCredit’s revolving credit lines natively, patients can confidently move forward with treatments knowing their financing is ready. The friction of the checkout counter is eliminated—even for cardholder lookups.