Client Communication Platform Consolidation Pays Off

In June 2015, spouses Brad and Dr. Kathleen Deckard’s passion for exceptional pet care led them to start their very own veterinary practice, Pets R Family Veterinary Hospital, in St. Augustine, Florida. With Brad managing the business and Dr. Kathleen, a DVM, overseeing medical operations, Pets R Family quickly grew to include sixty-four employees and six doctors. But as the practice grew, effectively managing communication with clients and maintaining high-end service became challenging. Fortunately, Weave made it easier for them to continue providing an amazing experience for both clients and their pets while the business flourished.