Patient retention doesn’t hinge on one big moment—it’s built through a series of positive experiences that shape how patients feel about your practice over time. Every touchpoint, from the first phone call to follow-up communication, contributes to whether a patient chooses to stay or look elsewhere.

In this session, you’ll learn how to take a proactive approach to creating consistent, meaningful interactions that strengthen trust and loyalty. You’ll discover how to build a solid foundation of positive experiences that can withstand the occasional misstep, ensuring your patients stay committed to your practice for the long haul.