How To Create Discharge Letters for Patients (With Free Templates Included!)
Terminating a physician-patient relationship is a task that sometimes arises when a physician is no longer willing to provide care. This might occur for a range of reasons, such as the patient failing to comply with treatment or not paying their bills.
However, physicians must take care to approach this process compliantly. Sending an official discharge letter to patients who are being terminated is an important part of the process.
Below, find templates for discharge letters that your medical practice can use to end the provider-patient relationship successfully.
Terminating a physician-patient relationship: key takeaways
A physician might discharge a patient in two different scenarios: the patient no longer requires care, or the physician is severing ties with the patient for another reason. “Termination” is a type of discharge that happens when a physician chooses to end the patient-provider relationship due to factors like the breakdown of the relationship or the inability to provide adequate care.
Discharge letters to patients who are being terminated should be clear, use formal language, and provide a 30-day notice of the dismissal. These letters should include important details like the reasons for discharge and how the patient can obtain medical records to send to a new provider.
Physicians must document the discharge process correctly to legally protect the practice against claims of patient abandonment. It also helps to be professional and empathetic when communicating the decisions to avoid harming the relationship further.
Can a physician terminate a patient relationship?
Under the American Medical Association, physicians generally have the autonomy to decide whom they wish to treat in non-emergency situations. However, this autonomy is limited by anti-discrimination laws; a physician cannot choose not to treat someone based on their race, national origin, sexual orientation, or another protected characteristic.
Physicians must carefully manage the termination process to minimize the risk of legal issues. The patient’s rights must be respected, and the process must be fair and legally compliant. Using templates can help providers determine the right language to use for legal compliance.
Weave’s communication platform helps healthcare providers communicate with patients efficiently and professionally through digital tools.
more about
Weave?1 System for Phones, Texting, Payments, & More
Access a full suite of patient communication tools with Weave! Texting, payments, reviews, & scheduling in one place. Get started today!
Schedule Demo
When is it appropriate to end a patient relationship?
There are several common scenarios in which it may be appropriate to terminate a patient relationship.
Non-compliance with treatment
When a patient consistently fails to follow medical advice, adhere to their treatment plan, attend appointments, or participate in treatment, their health and the effectiveness of care will be disrupted. This might lead the provider to officially terminate the relationship.
Disruptive behavior
Patients who demonstrate verbal abuse, harassment, threats against the physician or staff, or other inappropriate behavior may be terminated as well. These actions impede the provision of care and put patient welfare at risk.
Breakdowns in communication
A physician who cannot achieve trust and clear communication with a patient may end the patient-provider relationship. Communication is a major component of patient care, and being unable to properly convey care instructions might put the patient at risk.
Non-payment of fees
When a patient has not paid for services, despite repeated efforts to collect payment, the physician might terminate the relationship. This is more common in non-emergency situations, when ending treatment would not put the patient at immediate risk.
Conflicting beliefs
Deep differences in treatment preferences that prevent necessary care might also warrant a termination of the patient relationship.
Geographic limitations
When distance or logistical constraints prevent adequate care, the physician may recommend that the patient find a new provider to overcome these limitations.
Scope of practice changes
A change in a physician’s scope of practice might warrant terminating relationships that require services the physician no longer offers. The provider should refer these patients to new physicians who can provide the necessary care.
Patient’s decision
When a patient voluntarily chooses to end the relationship due to personal preferences or dissatisfaction, the practice might send out a discharge letter from the doctor to the patient to ensure that the termination meets legal and regulatory requirements.
Cessation of care necessity
A provider might also send a discharge letter to patients who no longer require their services because their condition has improved. This is a legal formality that leaves no questions as to why the patient is no longer under the provider’s care.
Situations where terminating a patient relationship is not recommended
It is generally not advisable to terminate a patient in the following scenarios.
During acute treatment
A patient receiving care for an urgent condition can experience significant adverse effects if their care is terminated early, potentially leading to accusations of patient abandonment. A healthcare provider should ensure that their urgent condition is under control before terminating care, if necessary.
Emergency care obligations
Physicians are required by law to provide or arrange emergency care when a patient needs it, even if the patient relationship is in the process of or has already been terminated.
Prenatal care
In the late stage of pregnancy, discontinuing care can complicate the pregnancy. A physician should avoid referring the patient to a new healthcare provider unless necessary and ensure a smooth transition if so. Waiting until after the baby is born may be wise, even if the provider has a legitimate reason for wanting to terminate the relationship.
Lack of available alternative providers
In rural areas or highly specialized areas of care, terminating a patient-provider relationship might mean that the patient has no other options for receiving care. In such cases, the provider may be legally obligated to continue care until another alternative is found.
Steps for developing a patient termination policy in your medical practice
Healthcare practices should create and adhere to detailed instructions for terminating patient relationships and sending discharge letters to patients. This step-by-step guide can help you create a comprehensive policy for terminating the professional relationship.
- Step 1: Assess the situation. Consider the specific circumstances of the patient’s case to determine whether termination is warranted.
- Step 2: Review the practice policy. If your healthcare practice has any existing policies about termination, review them closely. Also, read guidelines from the AMA and regulatory bodies to ensure that the termination is in line with legal and ethical standards.
- Step 3: Document the reasons. Clearly document all specific incidents related to the termination and keep detailed, objective records.
- Step 4: Communicate internally. Practice leadership should be involved in the decision-making process to terminate patient relationships, and all staff should be informed of the termination.
- Step 5: Notify the patient. After careful consideration, the next step is to inform the patient with a written notice and a formal letter of termination.
- Step 6: Provide adequate notice. The patient termination letter should include the notice period, which is usually 30 days. This gives the patient proper notice to find a new provider.
- Step 7: Assist with transitioning care. You should also help the patient transition to new care by offering support, referring them to other providers, or providing information about alternative care.
- Step 8: Finalize the termination. After the notice period, ensure that all of the patient’s relevant medical records are transferred and that the patient is officially discharged from the practice.
General guidelines for sending dismissal letters
When sending termination letters or discharge letters to patients, they should generally be formal, trackable, and compliant with all state regulations. This often involves sending a certified letter with verified delivery. Certified mail provides documented proof that the patient received the letter, preventing potential claims of patient abandonment.
Your practice should also consult state medical board guidelines when creating patient discharge letters or termination letters. Failing to comply with any legal or ethical requirements could put the practice at risk of liability issues, so doing your due diligence is always wise.
Types of patient dismissal letters
There are several types of patient dismissal letters that your practice might use throughout this process, depending on the patient’s circumstances.
- Termination of the physician-patient relationship
- Confirmation of a patient-terminated relationship
- Non-payment notice
- Termination for non-payment
When you create these letters, you must ensure that they are clear and concise and explain the necessary steps for the patient to find new providers. Below, find information about each letter and templates that can make the termination process easier for your practice.
Letter 1: Termination of the physician-patient relationship
This letter informs the patient that their care will be terminated for specific reasons, like non-compliance or inappropriate behavior. It should include an explanation and a legitimate reason for the termination to meet compliance requirements. That reason should be supported with documentation wherever possible.
Include clear information about the 30-day notice period and details about how the patient can transition to a new provider. This should give the patient enough time to find new care and ensure that they understand the reason for the termination.
Termination of the physician/patient relationship letter template
{insert template from outline}
Letter 2: Confirmation of patient-terminated relationship
When a patient decides to discontinue care, the provider should send a discharge letter to the patient that acknowledges their decisions and reminds them to seek new care. This letter should also include a 30-day notice period, the end of which signifies the official end of the patient-provider relationship.
Creating this type of letter helps avoid confusion about who initiated the termination, protecting the provider against abandonment claims. It also gives the patient time to transition to a new provider, even if the decision was fully theirs. They can meet with the current provider a few more times, as needed, to support their transition out of the practice.
Confirmation of patient-terminated relationship letter template
{insert template from outline}
Letter 3: Non-payment notice
When a patient has several overdue balances, the provider might start the termination process early to warn them about the potential consequences of not paying their bills. A non-payment notice is the first step in alerting the patient to this issue.
The non-payment notice letter should professionally request that the patient contact the practice to resolve any payment issues. It should also give them 30 days to respond, with an exact date for when the next steps would occur.
This letter allows the patient to resolve the issue before terminating the relationship. If the patient continues to miss payments and does not respond to the letter, the provider can move forward with the termination.
Non-payment notice letter template
{insert template from outline}
Letter 4: Termination for non-payment
The “termination for non-payment” letter officially terminates the care relationship due to unpaid bills. This letter should be sent only after making multiple attempts to resolve payment issues. Practices should be able to point to specific policies that show their procedure for terminating patients after non-payment, ensuring that a patient does not feel wrongfully discriminated against.
The letter should clearly state that the termination is final after multiple attempts to resolve payment issues and a 30-day notice period. The provider can share resources to help the patient find future care outside of their practice if preferred.
The goal is to show that the practice has followed the process and given the patient ample time to settle the account.
Termination for non-payment letter template
{insert template from outline}
Final thoughts on terminating a patient relationship
Terminating a patient relationship is often a difficult decision, and a provider may hesitate to do so even after several missed appointments, non-payments, or inappropriate behaviors. However, termination is sometimes necessary for the well-being of both the patient and the physician, along with other patients who may be impacted by the behavior.
Terminating a relationship the right way is essential to ensuring legal compliance and respect in this process. Providers must maintain clear documentation, professionalism, and objectivity to navigate the process successfully. They should follow all policies and procedures and communicate the termination decisions respectfully to avoid misunderstandings.
If you are planning the termination of a provider-patient relationship, Weave can support your communications. Our digital tools streamline inter-office communications and messaging with patients, making it easier to stay in touch.
Request a demo to learn how Weave can streamline your healthcare practice operations.