Tudor City Dental is Ditching the Verification Grind

For dental practices, ensuring patients are covered for their procedures is a high-stakes, time-consuming necessity. Before transitioning to Weave, Tudor City Dental was using  a variety of tools for insurance eligibility. Unfortunately, these older systems didn’t provide granular or real-time data, making them inaccurate and unreliable.

Because the software fell short, the burden of verifying insurance fell on the entire staff. To find the necessary information, the team had to painstakingly click  through the entire day’s schedule just to find the data they needed

“We used to have a person—an entire 8-hour shift—reaching out to insurance companies, waiting for faxes, putting it in the chart, and more,” explains Dr. Wilk. “It was incredibly inefficient.”

Worse yet, this lack of reliable data opened the door to a major risk for the practice—surprise bills. If a patient’s insurance didn’t cover a procedure, it could severely damage patient trust and satisfaction.

Tudor City Dental found their solution in Weave Insurance Eligibility. Instead of piecing together fragmented solutions or spending hours on the phone, the practice consolidated their workflow and can rely on a single, intuitive platform. 

Now, when a patient schedules an appointment, Weave Insurance Eligibility provides real-time, granular data on exactly what benefits have been used, what remains of a patient’s maximums, and when patients are eligible for specific treatments like cleanings.

By adopting Weave, Tudor City Dental has experienced several transformative benefits:

Eliminating Surprise Bills

Avoiding surprise bills is vital for keeping new and existing patients happy.  Accurate, granular data means the practice can confidently inform patients about their coverage before they ever sit in the chair. 

“The last thing we want is a patient getting a surprise bill if their insurance didn’t cover a procedure,” explains Dr. Plutzer. “When we are able to communicate to patients what services they can do or don’t yet qualify for, it really helps build trust.”

Furthermore, being able to answer a patient’s financial questions at the time of service severely limits the number of patients the practice might otherwise lose due to uncertainty.

Reclaiming the Front Desk 

Weave’s intuitive data presentation is a massive upgrade over their previous system, allowing the staff to quickly scan exactly what they need. The inefficient work that used to dominate the day is now completed before the practice even opens its doors.

“Now we can have all of that inefficient work already done at the beginning of the day, and we can focus on the tasks that matter,” notes Dr. Wilk.

Tudor City Dentals Bottom Line

For Tudor City Dental, attempting to stitch together multiple competitor platforms simply cannot match the streamlined power of Weave.