Modernizing an Optometry Practice

Sunshine Eye Clinic, a growing optometry practice in Springfield, Missouri, had outgrown its outdated phone system and paper-based processes. With three doctors (soon to be four), a 26-person staff, and a single location handling a full patient load, the office needed a way to modernize communication, speed up check-in, and simplify how it collected payment — without adding headcount. Weave gave them all three.

Located in Springfield, Missouri, Sunshine Eye Clinic (sunshineeyeclinic.com) is a single-location optometry practice built for growth. Every employee at Sunshine Eye Clinic uses Weave a little differently, but the common thread across the office is the same: Weave replaced a patchwork of outdated, manual processes with something simple, intuitive, and easy to customize.

Sunshine Eye Clinic first came to Weave while looking to cut costs on its phone system. “We looked at Weave when we were looking to save money on our phone system,” the office shared. “We used other services prior to Weave, but nothing with Weave’s capabilities.”

The office was excited to learn that Weave could solve more than just their communication gaps, but presented solutions for two other areas of their practice. First, the payment process was slow and frustrating for staff and patients alike: patients had to call in or physically return to the office to pay for glasses or other products, and mailed paper bills routinely went unanswered or unacknowledged (“we didn’t get the bill” was a common refrain). Second, check-in was a bottleneck. Without digital intake, patients filled out forms on paper in the waiting room, which regularly pushed appointments — and the entire day’s schedule — behind.

With Weave Payments, Sunshine Eye Clinic implemented a straightforward, transparent 3% surcharge on major credit card transactions — a rate deliberately set lower than the local norm of around 5%. The office communicates the policy proactively and often: in person at scheduling, in customized text appointment reminders, and again from the team members who confirm appointments. That consistency has made adoption smooth. 

The impact: Sunshine Eye Clinic now recaptures $1,500 per month in revenue that would otherwise be absorbed in card processing costs — without adding friction to the patient experience.

Keeping the appointment schedule on-time is a struggle. Sunshine Eye Clinic fought a losing battle daily, asking patients to come in early to fill out paperwork only for the process to fall behind anyways. This left patients and staff frustrated.

For Sunshine Eye Clinic, the appeal of Weave goes beyond any single feature. “What Weave has done well with a lot of their features is they make things customizable, easy to do, intuitive, and we love that,” the office shared.

From a comprehensive phone and communication system search to a full modernization of how the practice communicates, collects payment, and checks patients in, Weave has become the connective tissue of Sunshine Eye Clinic’s day-to-day operations — helping a growing, multi-doctor practice run leaner and serve patients faster.