December 2025
Sunrise Family Healthcare Communicates With 10,000 Patients Using Weave
How a primary care practice modernized texting, scheduling changes and daily patient coordination.
Sunrise Family Healthcare is a primary care and aesthetics practice in Lake Havasu City serving over 10,000 patients across both sides of the practice. With Weave, Sunrise reshaped how they text, coordinate, and keep up with the daily flow of patient communication.
Breanna, the Office Manager, explained that as the patient base grew, Sunrise began running into the limits of its old phone system, limits that affected scheduling, voicemails, patient responsiveness, and staff stress.
The Challenge: A Communication System That Couldn’t Keep Up
Before switching to Weave, Sunrise faced several communication roadblocks that slowed down the team.
The Switch to Weave: Fast, Smooth, and With Zero Downtime
Sunrise was hesitant about switching phone systems, especially with so many patients relying on them. But the transition to Weave turned out to be one of the easiest parts of the entire journey. With the infrastructure in place and no disruption, Sunrise hit the ground running.
How Weave Changed the Day-to-Day at Sunrise
Texting became their most valuable tool
The moment texting became available, the staff embraced it, and so did patients of all ages. “Our staff up front loves the texting feature,” Breanna says. “They… utilize that honestly more than they utilize the phone.”
Voicemail transcription saved hours every week
Instead of listening through hundreds of voicemails manually, Sunrise now skims transcriptions in minutes. Breanna calls it “a game changer” for keeping the front office moving during busy periods and on Monday mornings.
Staff stress decreased noticeably
Weave helped relieve pressure on both the front office and clinical staff. The medical assistant no longer spends the day tethered to the phone, giving her more time to focus on patients in the office.
Remote flexibility for urgent situations
Breanna doesn’t stay logged in constantly on her phone, but when she needs to move patients or handle a staffing issue, Weave makes it easy. “I can do it from home rather than having to come to the office and do it,” she says. For a practice manager working essentially 24/7, that flexibility matters.
Results: A Smoother, More Organized Practice on Both Sides of the Business
The improvement Sunrise has seen to no-shows and response rates are clear and consistent.
A Practice With a Mission, and Now a System That Supports It
Sunrise Family Healthcare prides itself on serving everyone who walks through the door, across both primary care and aesthetic services. Their mission, as Breanna puts it, is to “embrace beauty and power health,” and to treat patients for “pretty much everything that they have questions on.”
With Weave, Sunrise now has a communication foundation that matches their dedication to patient care, one that supports thousands of interactions, keeps staff happy, and helps a growing hybrid practice run more efficiently every day.
*paid testimonial
