Flack Family Dental Accelerates Revenue and Saves Hours with Weave

Before using Weave, Flack Family Dental struggled with the inefficiencies of traditional accounts receivable. The practice was spending a couple of hours every single week just manually compiling and sending out past-due collection notices. Not only was this process a drain on staff time, but it also cut into the practice’s bottom line due to the ongoing costs of paper, stamps, and envelopes required for physical statements.

Flack Family Dental implemented Weave’s payments platform, specifically leveraging the Bulk Collections flow and Text-to-Pay features. Instead of manually processing single accounts, they could easily identify adjusted accounts and text payment requests directly to patients. Furthermore, Weave’s integration with their Eaglesoft practice management system enabled the auto-posting of payments directly to the patient ledger, entirely automating the reconciliation process.

The transition to Weave’s digital-first billing process yielded immediate and highly successful results for the practice. 

• 75% Collection Rate: Flack Family Dental collected approximately 75% of their outstanding balances from their initial bulk send-out.
• Instant ROI: The practice saw payments start rolling in almost immediately upon using the tool, with payments continuing to trickle in daily throughout the week. 
• Zero Paper Waste: The practice effectively eliminated the overhead costs associated with mailing traditional paper statements.
• Major Time Savings: Staff reclaimed hours of administrative time by replacing manual ledger entries with automated payment posting.
• Patient Adoption: The new Text-to-Pay system was a massive hit, especially with younger patients who loved the convenience of paying their bills immediately from their phones.

Transitioning to a new, automated billing platform can often feel daunting for a busy dental office, but Flack Family Dental experienced a seamless, efficient and highly supported setup thanks to Weave’s dedicated Payment Success Team (PSS). The PSS team provided hands-on, personalized guidance that proved instrumental in getting the practice up and running quickly. The practice praised their PSS representative, Brooklyn, for her exceptional support in explaining the software’s intricacies and ensuring the staff fully understood how to maximize the new payments workflow.

Bulk Collections are a must-have for busy dental practices looking to streamline accounts receivable, accelerate cash flow, and eliminate costly overhead. Automating payment requests and ledger reconciliation allows teams to focus on serving the patients in front of them rather than wasting hours manually compiling and mailing paper statements.

To learn more about how Bulk Collections can enhance your practice, visit https://www.weavehelp.com/weavehelp/article/payments-bulk-collections or contact us today!