August 2025
Expanding Fast and Communicating Smarter
Seamless Integration and Five-Star Results with Weave
From Startup to Standout
Benjamin Bergstrom, DVM, is the owner and founder of The Eye Vets, a rapidly expanding veterinary ophthalmology practice based in Nashville, TN. Since opening its main location in October 2023, The Eye Vets has grown to include four satellite clinics, making specialized eye care more accessible to pet owners across the region.
When the Wrong Tools Slow You Down
The Eye Vets originally used Weave but briefly switched to PetDesk in an effort to explore alternative options. However, the switch quickly proved problematic. PetDesk lacked proper integration with their practice management software, ezyVet, which caused major workflow disruptions. Client and pet records didn’t update in real time, making it difficult for staff to identify callers and texters. The PetDesk app also felt outdated, slow, and frustrating to use—with poor customer support and no resolution in sight.
Finding the Right Fit AGain
After a brief stint with other tools, The Eye Vets switched back to Weave—an all-in-one communication platform that syncs perfectly with ezyVet. With Weave, patient and client data is updated instantly, helping staff provide faster, more accurate service. The texting capabilities have become central to The Eye Vets’ high-touch approach, and the practice now has more than 130 nearly five-star Google reviews thanks in part to Weave’s automated review requests.
A Smoother, Smarter Workflow
Dr. Bergstrom called Weave “fantastic,” praising its robust integration and time-saving features. He noted that Weave helps The Eye Vets maintain clear communication during high volumes, without disrupting staff workflow.
The Communication Edge
With Weave, The Eye Vets has turned communication into a strategic advantage. From faster texting to smoother operations, the practice has scaled efficiently while keeping a personal touch. Weave is more than a platform—it’s part of their growth story.
Let Weave Do the Work
Weave is more than just a phone system—it’s an all-in-one communication hub built specifically for veterinary practices, just like The Eye Vets.