Working From Home & Tracking Your Team: The Good, Bad and Possible

Jay Shorr and Mara Shorr // Shorr Solutions

Do you ever wonder about the productivity of your team while working from home? While practices just like you implemented working from home prior to the pandemic, the game changed in 2020… and we don’t see it changing back any time soon in regards to the flexibility team members are looking for. Are you unsure whether or not this is possible for those who are answering your phones? Join us to make sure you set your team up for success.

You'll learn:
  • How to set up your team for success when working from home and how to effectively track their productivity
  • How to track how many calls are coming in, at what time and from where when your staff is working from home
  • How to determine what makes sense to automate when staff is working remotely vs. have them do in real-time!