The Dirty Truth Behind Customer Trust: Building it is Hard Work

Mike Rowe // Jenelle Nappi

With vast experience across hundreds of different jobs and interactions with thousands of business owners, Mike Rowe has learned a thing or two. Find out what he has to say about building customer trust and the importance of quality conversations in this moderated conversation.

You'll learn:

  • The tricks for starting a quality conversation with anyone
  • The keys to building customer trust
  • How to overcome unique challenges in trade and service businesses
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