Final Arrangements: How to Handle Euthanasia Calls with Empathy and Grace
Debbie Boone, BS, CVPM
The majority of veterinary clients call the practice to discuss the process to euthanize a pet, and it’s up to the customer service team to be a guide and an empathetic ear for the pet owner. Find out how to avoid handling these instances like other routine calls, and how to better manage these difficult discussions in a caring, empathetic way.
You'll learn:
- Appropriate responses to client questions about euthanasia
- Suggestions for how to support client and family grief
- Examples of active listening and how to act on client needs
