Final Arrangements: How to Handle Euthanasia Calls with Empathy and Grace

Debbie Boone, BS, CVPM

The majority of veterinary clients call the practice to discuss the process to euthanize a pet, and it’s up to the customer service team to be a guide and an empathetic ear for the pet owner. Find out how to avoid handling these instances like other routine calls, and how to better manage these difficult discussions in a caring, empathetic way.

You'll learn:
  • Appropriate responses to client questions about euthanasia
  • Suggestions for how to support client and family grief
  • Examples of active listening and how to act on client needs