EQ vs IQ - How to Hire and Retain Staff that Value Patient Care

Mile Brujic, OD // Partner at Premier Vision Group

Ever wonder why you sometimes feel so misunderstood or how someone could have taken what you said so totally differently than the way you meant it? This course will take you through the labyrinth of inner office dynamics and how to help create positive experiences through emotional intelligence.

You'll learn:
  • Understand the effects of misaligning intent and impact
  • Understand the power of the emotion portion of the brain
  • Discuss how to create more positive personal interactions by understanding emotional intelligence