5 Keys to an Exceptional Customer Experience

Elizabeth Dixon // Principal Strategy Lead for Service & Hospitality at Chick-fil-A

96% of customers say that customer experience is critical for determining loyalty to a brand. But how often do you try to improve your Customer Experience, and find it doesn’t work? Most organizations don’t know where to focus and how to sustain it. Find out how to provide a Customer Experience that is defined by excellence and produces loyalty.

You'll learn:
  • How to create your culture
  • Knowing your customer
  • Constantly pursue innovation
  • And more!