Weave’s VoIP phone service in action
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What is VoIP?

VoIP stands for Voice over Internet Protocol. While the term itself might sound complicated, the technology itself isn’t. It allows users to make calls using an internet connection instead of a traditional analog phone line.

VoIP tech isn’t actually all that new. Voice calls have been a feature of online communications for the better part of three decades. However, in its infancy, VoIP systems were often unreliable, choppy, and just not as good as traditional phone services.

But the last few years have seen a huge boom in VoIP tech. The technology has matured to the point where quality, cost, and reliability are no longer issues.

Today, it’s not only viable but more practical to switch to VoIP from analog phone lines, especially since it comes with more advanced features at a lower cost.

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VoIP Phone Services From Weave

Weave’s secure and reliable VoIP phone service is central to our complete business toolbox. Not only do you get crystal clear voice calls, Weave’s VoIP technology integrates additional communication services including text messaging, call recording, team chat, just to name a few. Weave is more than a replacement for your traditional landline. Weave is your complete business toolbox.

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Benefits of VoIP

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Flexibility

VoIP is simple to expand when you need it. You can add as many phone lines or numbers as you want without having to completely rewire the system or upgrade your hardware. It is basically plug-and-play.

This makes it a great option for businesses of all sizes. Whether you are just starting out but see growth down the line, or a large company that hires dozens of new employees a day. You can even use it to add additional lines during peak seasons, then scale it back down after.

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Weave’s VoIP phone service in action
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Versatility

With some VoIP services, you aren’t just getting unlimited calls. You’re also getting multiple other types of communication, such as email, team chat, and texting. You can use these functions to reach out to customers or to touch base with your employees. Even more, you can share documents, links, and other files all from the same versatile VoIP system.

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Accessibility

Traditional phone lines keep you firmly rooted at your desk. The same isn’t true for VoIP phones. As long as you have access to an internet connection and a device (like a laptop, phone, or tablet), you have access to your VoIP phone system.

You can also set up automatic call forwarding to reroute calls to a specific number, user, or device. This means that you can talk to customers whether you’re at the office or at home. You can even reroute a specific subset of calls, such as all after-hours calls, to an emergency 24/7 hotline number.

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Weave’s texting from Voip phone number on mobile phone
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Productivity

If you can’t reach your customers (or if they can’t reach you), that can result in a lot of frustration and delays. Eliminate phone tag—or when both parties can’t get ahold of each other for a call—and increase your availability by using a VoIP system.

VoIP lines can be configured to ring on multiple devices before going to voicemail. This, along with automatic forwarding, could drastically reduce the number of missed calls and missed opportunities, allowing your staff to be more productive.

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Quality

As we’ve already mentioned a few times, VoIP phone systems today are much better quality than the VoIP systems even just a few years ago. You can generally expect excellent, clear communication as long as both you and the other person on the line have stable internet connections. In fact, most VoIP systems are on par with traditional phone lines, while some even surpass them in terms of quality.

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Weave’s VoIP security
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Security

Any VoIP system worth their salt uses standardized encryption protocols to keep your calls, contact info, and other data safe from third parties. Encrypted VoIP calls are much more secure than calls made through a regular telephone line.

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Call Recording

Do you want to ensure great customer service? VoIP systems allow you to record all interactions with your clients. You can pull up recordings, gain insight into customer behavior, and provide feedback to your staff.

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Weave's integrations with client records
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Integration

Unlike analog phone systems, VoIP has the advantage of integrating with the other systems you use to run your business. You can import customer contacts from your database, pull up client records and information, and send emails to other staff while on a call.

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Weave’s Smart Technology
helps you do more with less.

Paul T. + Optometrist

“The ability to integrate the phone and computer into one seamless machine. Patient communication is much easier, faster, and smoother now than before having Weave.”

+ Business Manager

“Makes my day so easy!!! I pushed back on this for so long because we had voip phones before and they were horrible. Weave is the Rolls Royce of phone systems!! I wouldn't want to do without it!”

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How does a Voice Over Internet Protocol (VOIP)
phone system simplify communication?

1. VOIP phone systems connect customers to the right person.

Frequently, customers call a business or practice and end up waiting for thirty minutes or even an hour to talk to the person that can best assist them. Traditional telephone systems also cause customers to get caught in endless loops when secretaries try to transfer their call to the correct professional. This inefficient process creates anxious and dissatisfied customers instead of helping them find the person who can resolve their concerns.

A VOIP phone system streamlines phone calls by using technology like interactive voice response (IVR) and automated attendants. IVR allows a computer to interact with the human voice by taking input, processing it, and returning a result, while automated attendants simply route calls. These technologies get the customer to the right person in your office as quickly as possible and also free up your office staff to focus on other important tasks instead of wiring calls.

2. VOIP phone systems personalize customer service.

With conventional phone systems, there’s no connection between customers and their personal information. Once they start talking with a customer, office staff have to scramble through computer and paper files to look up information regarding the customer. Customers often have to wait on the line for the secretary or doctor to find their personal information.

VOIP phone systems give users access to customer information as soon as the phone rings. In the healthcare industry, many practices now utilize electronic health records (EHR’s) to keep track of patient history. VOIP phone systems connect staff and practitioners to these electronic health records, making their interactions with patients more personable and informative.

3. VOIP phone systems organize customer information.

All phone calls are the same with traditional telephony. When a customer calls, the most you know about that person is a name. There’s no way of knowing other vital facts, like specific preferences, requirements, and demands the customer might have.

Not only do VOIP phone systems bring up personal information, but they also categorize and group customers according to their needs. Practices can organize customers by their preferred practitioner, their particular medical requirements, their payment preferences, and other special demands. Upon receiving a call, office staff and doctors can almost immediately understand what type of patient they’re dealing with and how to best serve them.

4. VOIP phone systems customize communication through texting.

Much of the communication that goes on in today’s world happens via text (the majority, in fact). Traditional phone systems aren’t designed to handle the demands of 21st century communication. When customers ask that businesses communicate through texting instead of regular phone calls, businesses struggle to meet this demand if they don’t have a VOIP phone system.

VOIP phones integrate both calling and texting. Customers can receive appointment confirmations, appointment reminders, and other information by text, leaving them happier with your practice. These texts can even be personalized to further strengthen your practice’s relationship with each customer.

5. VOIP phone systems integrate multiple modes of communication.

Texting and calling aren’t the only modes of communication that businesses use in today’s marketplace. It’s also imperative that they email regularly, provide live chats on their website, and establish a social media presence. With plain old telephone service, these disparate communications seem totally unrelated and unconnected.

VOIP phone systems unify calling, texting, emailing, online chatting, and social media use. This interconnectedness allows doctors to respond to calls through email and office staff to look at past texts while talking to a patient over the phone. Even online messages and social media posts can be accessed and managed through a VOIP phone system, making a business’s communications truly unified.

6. VOIP phone systems improve data analysis.

Traditional phone systems don’t do much data analysis. The most they usually do is keep a call log, and even that record has its limits. This lack of data storage prevents businesses from doing the analytical work that’s necessary in our data-driven society.

VOIP phone systems drastically alter the way practices do business by giving them the tools to store all their different communication records and then analyze them to improve their overall business strategy. Business owners can listen to calls, check old texts, and survey online activities to find ways to enhance customer service and cut out efficiencies. This ability to analyze data helps businesses see where they can simplify their communication with customers, leading to greater productivity and bigger profits.

Myths About VoIP Phone Systems

VoIP Isn’t Reliable

In the early days, VoIP got a lot of flack for bad call quality, choppy connections, and generally unreliable service. While that was true maybe a decade ago, today’s VoIP systems are much more sophisticated. Thanks to advancements in both VoIP tech and internet providers, wireless VoIP communications can be just as good—if not better than—than their traditional counterpart.

Only Large Companies Need VoIP

When most people think of VoIP in businesses, their mind automatically goes to large call centers for multinational corporations. And because of the notion that VoIP best benefits bigger brands, small business owners are hesitant to switch.

But VoIP can provide just as much value to small businesses as they do to big ones. We’ll go into more detail about VoIP’s cost-effectiveness and scalability later.

VoIP Is Too Complicated For Small Businesses

New technology is always a little bit exciting and a little bit terrifying. One of the biggest fears of business owners when it comes to VoIP is: What if it’s too complicated or difficult to learn?

While it is true that VoIP has a learning curve, the same can be said of any system. And with most workers today being tech-savvy, learning how to use VoIP software isn’t any more inherently difficult than learning how to use Facebook.

VoIP Is Expensive

With VoIP providers offering crazy features and up to dozens or even hundreds of phone lines, VoIP sounds like it would be the more expensive option compared to traditional phones. But that couldn’t be further from the truth. Most VoIP companies offer affordable services and custom packages so that you can enjoy VoIP no matter your budget.

Frequently Asked Questions About VOIP Phones

What is the best VoIP Phone Service?

This depends on the features that you are looking for when it comes to your phone service. Obviously we are biased here, but you will be hard-pressed to find a VoIP system that is as feature rich as Weave’s system.

How Much Does VoIP Service Cost?

VoIP service is typically priced based on the number of users, so the answer depends on the company that you choose, the features you are looking for, and often, the number of users you have. The best way to get an accurate price range is to get a few quotes from VoIP service providers.

Does VoIP Require a Service Provider?

The short answer is yes. A VoIP phone system does require a service provider in order to work.

Is There a Free VoIP Service?

Yes, there are several free VoIP services. You are probably familiar with a few of them like Skype, Google Hangouts or Facebook Video Chats.

How Much Does VoIP Cost Per Month?

VoIP system costs vary based on number of users and the features that are available through the service you choose. You can expect to pay anywhere from $19 per month, all the way up to $1,000+ per month depending on your specific needs.

Conclusion

There has never been a better time to switch to a VoIP phone system! Small businesses all over the world are slowly realizing the obvious benefits of internet-based calls. The reality of the situation is that if you stick with traditional phone lines you’re missing out on faster communication, cheaper infrastructure, and higher productivity.

Still not entirely convinced? You can demo Weave—a powerful VoIP phone system and all-in-one communication platform—for free, no commitments or obligations. Contact us and schedule your demo today!

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Schedule a Demo

A Weave representative will contact you shortly to schedule the demo at a time convenient for you.

Please input your first name
Looks good!
Please input your last name
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Please input a valid email address. example@example.com
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Please input your phone number, numbers only
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No Contracts

In case you were wondering. We’re so confident you’ll love us, we don’t try to trap you with a contract.

We guarantee 100% privacy.

Your information will not be shared.