Join us at Mastermind Mixers: Phoenix

Title: 5 Steps to Reinventing Your Patient Experience in Today’s World

Think your patient experience is great? Think again. In this eye-opening session, you’ll uncover the most overlooked—and high-impact—strategies to truly wow your patients and stand out from the crowd. Learn how small shifts in your everyday interactions can dramatically boost retention, referrals, and revenue. Whether you’re already delivering excellent care or just getting started, this session will reveal practical insights and surprising blind spots that every private practice needs to hear.

Learning Objectives:

• The 3 must-do phone habits your team needs to meet modern patient expectations
• How to fix a lingering post-2020 habit that quietly undermining your patient experience
• What patients actually want from their doctor—and how to stay personal in an increasingly robotic world
• A critical step you’re likely skipping that’s costing your practice thousands
• And more!

Bio: Ashli Maddux is a seasoned Practice Growth Expert with over a decade of experience empowering private practice owners to unlock their full potential. She specializes in working closely with doctors and their teams to identify untapped revenue opportunities and implement proven coaching strategies that drive sustainable growth and dramatically increase profitability. Ashli’s deep industry knowledge and results-driven approach have made her a trusted partner for practices looking to scale efficiently, enhance team performance, and achieve long-term success.