As was originally stated in Weave Communications, Inc.’s (“Weave”) initial Accessibility Plan, Weave is committed to enhancing accessibility. The 2024 Progress Report detailed below is a continuation of that commitment to ensuring that accessibility is an ongoing and central tenet of Weave. Weave’s Progress Report has been developed in consultation with consultants, employees, and legal counsel.
Weave welcomes feedback from individuals and organizations that face barriers to accessibility and is committed to continued efforts to provide products and services that are accessible to Canadians.
Weave accepts feedback on the implementation of its Accessibility Plan (made under the Canadian Radio-television and Telecommunications Commission Accessibility Reporting Regulations) and the barriers that may be encountered by persons with disabilities that interact with Weave’s products and services. Feedback may be submitted through the following methods:
Feedback may be submitted anonymously. Weave acknowledges the receipt of feedback, with the exception of feedback received anonymously. All personal information remains confidential unless the submitter consents to the disclosure of their personal information.
Weave’s Compliance Officer is responsible for receiving feedback on behalf of Weave. Weave reviews all feedback received in consultation with persons with disabilities. Weave sets out information concerning the feedback received through its feedback process and how that feedback was taken into consideration in Progress Reports, such as this one.
Weave honours requests to make this description of its feedback process available in print, large print, braille, audio format, and electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. Such requests should be submitted using one of the methods described above. Weave fulfills requests within fifteen (15) days of receipt of the request, or within forty-five (45) days of receipt for a request for a description in braille or audio format.
Weave employees engaged with a variety of consultants, vendors, and legal plans to continue the implementation of its accessibility plan. As a result of those consultations, Weave has:
Not applicable to Weave. Weave does not have employees in Canada.
Not applicable to Weave. Weave does not have a built environment in Canada.
Weave employees reviewed the Weave websites, applications, and key systems when identifying ICT barriers. Weave’s Product, Engineering, Marketing, and IT teams have implemented many processes and policies that have improved accessibility.
These processes and policies include accessibility considerations which have been built into Weave’s website and product development processes. Weave’s web team has also added an accessibility review to its public-facing sites as part of its code review processes. The accessibility review utilizes automated scans from Google’s Lighthouse web developer tool to assist in identifying potential issues. These considerations help minimize barriers that users experience and also decrease the amount of modifications that need to be made after website and product developments are launched to enhance accessibility.
Additionally, Weave has implemented a website widget that complies with the standards set forth by ADA, WCAG, and the areas required for accessibility evaluation under the Accessible Canada Act.
Third-party websites
Weave continues its efforts to work with third party websites to align and provide accessibility options to its customers. Weave has begun working with third party websites and expects to be able to implement meaningful changes within the next year.
Weave utilizes some third-party widgets and apps that it does not have exclusive control over, which Weave plans to continue to evaluate as part of its procurement of services as outlined in further detail in Section 4 below. Weave is dedicated to continuing to evaluate the third party Information and Communication Technologies tools it utilizes and working with such third party providers to enhance its accessibility offerings.
Action steps
Weave has implemented a website widget that complies with the standards set forth by ADA, WCAG, and the areas required for accessibility evaluation under the Accessible Canada Act. Weave will continue to monitor and track the performance of the widget and will make appropriate adjustments as necessary if any issues or trends are identified.
There are two primary ways Weave communicates with investors and customers: 1) through press releases and required filings, which are accessible through its Investor Relations website; and 2) through its Customer Support function, which accepts phone calls, emails, and chat bot communications.
Investor Relations Website
Weave’s web team continues to pursue opportunities to align its third-party investor relations website with its own product and external-facing websites to ensure consistency of accessibility features across its communication platforms.
Training for Customer Service Representatives
Weave has created and rolled out training to all of its customer service representatives on responding to inquiries from callers with disabilities and familiarizing them with Weave’s offerings for individuals with disabilities. Weave will monitor the training program and continue to make regular updates as it receives feedback and as new technology becomes available
Action steps
Weave will continue to work to enhance accessibility features on its investor relations webpage by working in conjunction with its third party managers and accessibility vendors.
Weave will monitor the implementation of its training program and ensure that all customer service representatives receive appropriate training. Weave will also monitor the training and ensure that updates are made when it determines that changes are needed.
Not applicable to Weave. Weave does not have facilities in Canada, nor does it obtain internal goods or services in Canada.
Not applicable to Weave. Weave is not associated with government programs or services.
Not applicable to Weave. Weave does not provide transportation services.
Weave has not received any specific feedback regarding its Accessibility Plan. Weave has and will continue to monitor its feedback channels to identify opportunities to enhance its accessibility program.
Weave has and will also maintain its three avenues for receiving feedback and will look for additional opportunities to enhance or simplify the feedback process for potential, new, and existing customers. Weave has and will continue to honor any requests it receives for accommodations and will continue to provide any relevant documentation in a timely manner and in the format requested by the individual.
Following in the footsteps of Weave’s 2023–2025 Accessibility Plan, Weave’s 2024 Progress Report continues to identify successes, opportunities for improvement, and next steps to improve accessibility of its products and services. Weave is continually committed to reducing, preventing, and eliminating barriers to accessibility. Weave recognizes that accessibility is an ongoing and central tenet of being an inclusive organization. Weave’s commitment to accessibility is rooted in its values, which foster inclusivity for all people.
Weave welcomes feedback from individuals and organizations that face barriers to accessibility and is dedicated to continued efforts to provide products and services that are accessible to Canadians.