2026 - 2029 Canadian Accessibility Plan

Accessibility statement 

Weave Communications, Inc. (“Weave”) is committed to enhancing accessibility. Weave’s commitment to accessibility is rooted in its values, which foster inclusivity for all people. Weave recognizes that accessibility is an ongoing and central tenet of being an inclusive organization. Weave’s accessibility plan has been developed in consultation with employees who identify as having a disability and with key internal stakeholders, as well as organizations that serve individuals with disabilities and consultants with expertise in accessibility. 

Weave welcomes feedback from individuals and organizations that face barriers to accessibility and is committed to continued efforts to provide products and services that are accessible to Canadians. 

General 

Weave accepts feedback on the implementation of its Accessibility Plan (made under the Canadian Radio-television and Telecommunications Commission Accessibility Reporting Regulations) and the barriers that may be encountered by persons with disabilities that interact with Weave’s products and services. Feedback may be submitted through the following methods: 

• By calling our main telephone number (888) 579-5668; 
• By sending an email to legal@getweave.com; or 
• By sending feedback to our office at 1331 W. Powell Way, Lehi, UT 84043. 

Feedback may be submitted anonymously. Weave will acknowledge the receipt of feedback, with the exception of feedback received anonymously. All personal information will remain confidential unless the submitter consents to the disclosure of their personal information. 

Weave’s Compliance Officer is responsible for receiving feedback on behalf of Weave. Weave will review all feedback received in consultation with persons with disabilities. Weave will set out information concerning the feedback received through its feedback process and how that feedback was taken into consideration in regular progress reports. 

Weave will honor requests to make this description of its feedback process available in print, large print, braille, audio format, and electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. Such requests should be submitted using one of the methods described above. Weave will fulfill the request within fifteen (15) days of receipt of the request, or within forty-five (45) days of receipt for a request for a description in braille or audio format. 

Consultations 

Weave employees engaged with a variety of consultants, users, employees, vendors, and legal counsel in developing its accessibility plan. These consultations helped Weave identify current successes as well as opportunities for improvement. 

After reviewing the feedback and solutions offered by these stakeholders, Weave opted to engage Accessibility vendor Accessibe, which offers a widget integration that serves as a supplementary user interface adjustment layer alongside our core engineering framework. 

Weave recognizes that regulatory compliance under Canadian digital standards requires native, code-level architecture conformance. The widget layer functions explicitly to enhance end-user control, while underlying technical architecture is driven toward structural compliance. The Accessibe widget allows for: 

• Default profiles for common disabilities 
• Modification of content, including text size, spacing, links, section magnification and more 
• Color, contrast, and other visual change 
• Sound, interaction, and orientation updates 

Weave’s current implementation is paired with an active code-remediation roadmap to achieve native system infrastructure viability. 

Areas Described under Section 5 of the ACA 

1. Employment 

Not applicable to Weave. Weave does not have employees in Canada. 

2. The Built Environment 

Not applicable to Weave. Weave does not have a built environment in Canada.

3. Information and Communication Technologies (ICT) 

Current practices 

Weave employees reviewed the Weave websites, applications, and key systems when identifying ICT barriers. Weave’s Product, Engineering, Marketing, and IT teams have implemented many processes and policies that have improved accessibility. 

These processes and policies include accessibility considerations which have been built into Weave’s website and product development processes. Weave’s web team has also added an accessibility review to its public-facing sites as part of its code review processes. The accessibility review utilizes automated scans from Google’s Lighthouse web developer tool to assist in identifying potential issues. 

To ensure alignment with Canadian statutory updates, automated scanning infrastructure will be extended beyond performance metrics to evaluate code against the explicit criteria of the CAN/ASC-EN 301 549 standard. 

These considerations help minimize barriers that users experience and also decrease the amount of modifications that need to be made after website and product developments are launched to enhance accessibility. 

Weave is actively implementing tools on its public and customer-facing websites which it is committed to maintaining. These tools include an accessibility widget launched from the footer of our site on all pages that allows users to easily adjust the colors, content, and other adjustments to our website’s UI to meet their individual needs, preferences, and/or disability. 

Barriers and opportunities 

Core Code and Non-Web Document Remediation: Relying exclusively on third-party user interface overlays is insufficient under updated regulatory directives. Weave has identified compliance variances in downloadable customer documentation, automated investor relations statements, and interactive client dashboards. Weave is transitioning its development operations to enforce native source-code compliance across all web-facing assets and client portals, treating automated widget as non-primary accessibility layers. 

Action steps 

Weave is in the implementation period of instituting underlying software dependencies to achieve native CAN/ASC-EN 301 549 and WCAG 2.1 AA conformity across public web environments, mobile application packages, and downloadable digital assets. 

Communication, other than ICT 

Current practices 

There are two primary ways Weave communicates with investors and customers: 1) through press releases and required filings, which are accessible through its Investor Relations website; and 2) through its Customer Support function, which accepts phone calls, emails, and chat bot communications. 

Barriers and opportunities 

Investor Relations Website 

Weave’s web team plans to pursue opportunities to align its third-party investor relations website with its own product and external-facing websites to ensure consistency of accessibility features across its communication platforms. 

Training for Customer Service Representatives 

Weave will continue to provide training to customer service representatives on responding to inquiries from callers with disabilities and familiarizing them with Weave’s offerings for individuals with disabilities. Weave’s training team has prepared materials so that its support teams can better advise customers on how they can use the Accessibe features on the Weave external-facing website and in the Weave product. 

Action steps 

Weave will work to enhance accessibility features on its investor relations webpage throughout the term of this plan by working in conjunction with its third party managers and accessibility vendors. 

Weave has trained and will continue to train its customer service representatives on information related to accessibility requirements. Training has been standardized and is systematically deployed by the corporate training and compliance units. 

Furthermore, in accordance with regulatory updates, mandatory digital accessibility training modules are being developed for all engineering, product management, and customer service personnel handling ICT development. Logs of training will be maintained by Compliance. 

      4. The Procurement of Goods, Services and Facilities 

Mandatory Vendor Assessment: While Weave does not maintain physical corporate infrastructure or procure internal operational facilities within Canada, the company routinely procures third-party digital components, widgets, and communication APIs that interface directly with Canadian end-users. Weave will be establishing a review process and all prospective third-party digital tools and software widgets operating on Weave properties undergo a gap analysis against CAN/ASC-EN 301 549 guidelines prior to deployment or contract renewal. 

The Design and Delivery of Programs and Services 

Not applicable to Weave. Weave is not associated with government programs or services. 

      5. Transportation 

Not applicable to Weave. Weave does not provide transportation services. 

Annual Accessibility Statement

To ensure ongoing alignment with Canadian digital oversight rules, Weave commits to publishing a comprehensive, consumer-facing Accessibility Statement on its public digital footers. This statement will be systematically updated every twelve (12) months. It will clearly declare verified system capabilities, explicitly itemize known technical optimization gaps, outline clear engineering resolution window, and offer immediate alternative contact mechanisms for users requiring manual file transformations or specialized communication assistance. 

Conclusion 

Weave’s 2026-2029 accessibility plan identifies successes, opportunities for improvement, and next steps to improve accessibility of its products and services. Weave is committed to reducing, preventing, and eliminating barriers to accessibility. Weave recognizes that accessibility is an ongoing and central tenet of being an inclusive organization. Weave’s commitment to accessibility is rooted in its values, which foster inclusivity for all people. 

Weave welcomes feedback from individuals and organizations that face barriers to accessibility and is dedicated to continued efforts to provide products and services that are accessible to Canadians.