AI Receptionist Terms

The AI Receptionist – Voice Terms (“AI Voice Terms”) supplement the Weave Terms of Service (“Terms of Service”) and collectively govern your use of the AI voice product (the “AI Voice Service”. All capitalized terms used but not defined herein shall have the meanings set forth in the Terms of Service. By using the AI Voice Assistant product, the Subscriber agrees to be bound by these Terms.

1. The Service: The AI Voice Service utilizes an artificial intelligence-powered voice agent to communicate, via telephone and text message communications, with Subscribers’ customers.
2. Subscriber Obligations: The AI Voice Service is designed to provide general information and assistance. You agree to:

• use the AI Voice Service for its intended purposes only;
• provide accurate and complete information when interacting with the AI Voice Service;
• not attempt to circumvent or interfere with the proper functioning of the AI Voice Service; and
• not use outputs for any purpose that could have a legal or material impact on a person (e.g., credit, educational, medical diagnosis, or other important decisions).

2.1. You understand and agree that outputs may not always be accurate. You are responsible for verifying the facts presented in the outputs and using human review before using or sharing outputs. You understand that outputs may be the same or similar for different customers.

3. AI Features: The AI Voice Service provides you with certain features of the Services through artificial intelligence, machine learning, or similar technologies (“AI Technologies”) made available within the AI-enabled features of the Service (“AI Features”).

3.1. Your caller will interact with the AI technologies through an AI Feature through prompts in the form of the caller’s conversations with the voice assistant and the caller will receive outputs generated and returned by the voice assistant based on those inputs and the data used to train the AI Features.

3.2. Weave makes no representations or warranties as to outputs, including without limitation legality, distinctiveness, accuracy, completeness, consistency, or ability to be protected under intellectual property laws. It is your responsibility to evaluate outputs and confirm they are appropriate for your callers.

3.3. You acknowledge and agree that, due to the nature of artificial intelligence and machine learning, information generated by AI Features may be incorrect or inaccurate. AI Features that include artificial intelligence or machine learning models are not human and are not a substitute for human oversight.

3.4. You understand that outputs do not represent Weave’s views. Outputs that contain references to third-party services do not mean that the third party endorses or is affiliated with Weave.

4. Data Collection, Privacy, and Security: You are solely responsible for the security of all data, including PHI, communicated through the AI Voice Service service. You acknowledge that Weave shall not be responsible for any miscommunication, misinterpretation, or otherwise improper information, data, or experience that may be communicated by your use of the AI Voice Assistant service.

4.1. We are committed to protecting your privacy. All interactions with the AI Voice Service may be recorded for quality assurance, training, and service improvement purposes. By using the AI Voice Service, you consent to such recording. We will handle your personal information in accordance with our Privacy Policy, which can be found here.

4.2. Weave’s AI Features are developed using industry licensed data relevant to your industry and further customized to your business by training on data we receive through your use of other Weave services and data within the Weave platform, as permitted by the Terms of Service and any separate agreements.

4.3. You are solely responsible for compiling and retaining permanent records of all interactions and voice recordings that may exist related to your use of the AI Voice Service. Except as provided herein, at no time shall Weave have an obligation to store, retain, report, or otherwise provide any copies or access to any records made while utilizing the AI Voice Service.

5. Indemnification: Without limiting the Terms of Service, you agree to defend and hold harmless Weave and its subsidiaries, agents, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from or related to:
Subscriber’s or its end users’ failure to provide Weave accurate, current, and complete and true information;
Subscriber’s or its end users improper or illegal actions or requests made through the AI Services.

6. AI Training and Model Improvement Rights: You grant Weave the right to use de-identified content, data, call records, transcripts, and interactions processed through the AI Technologies to:

• improve the accuracy and effectiveness of our AI Technologies;
  develop new AI capabilities or features;
• analyze usage patterns to enhance system performance; and
• train our natural language processing and voice recognition systems.

7. Applicable Laws. You understand that call recording for all inbound and outbound calls will be enabled on your account until you either discontinue the use of the AI Voice Service or actively contact a Weave representative and request that call recording be disabled. Depending on where you practice, there may be laws that require you to disclose that a call is being recorded, you understand that you are responsible for providing any and all disclosures required and that Weave is not responsible for any violation of any applicable law related to call recording. Certain laws may also require you to disclose to your patients or customers that they are speaking with an AI chatbot. You are responsible for ensuring that customers or patients receive these notifications at the proper time as required by local or federal law.

8. Modifications to Terms: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of the AI Voice Service after such modifications will constitute your acknowledgment and agreement to the modified Terms.