VoIP Phone Service
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What is VoIP?
VoIP stands for Voice over Internet Protocol. While the term itself might sound complicated, the technology itself isn’t. It allows users to make and receive phone calls using an internet connection instead of a traditional analog landline phone.
VoIP technology isn’t actually all that new. Voice calls have been a feature of online communications for the better part of three decades. However, in its infancy, VoIP systems were often unreliable, choppy, and just not as good as traditional phone service.
The last few years have seen a huge boom in companies switching to VoIP providers for their phone service. The technology has matured to the point where call quality, cost, and reliability are no longer issues.
Today, it’s not only viable but more practical to switch to VoIP from analog phone service, especially since it comes with more advanced features at a lower cost.
VoIP Phone Services from Weave
Weave’s secure and reliable VoIP phone service is central to our complete business toolbox. Not only do you get crystal clear phone calls, Weave’s VoIP technology integrates additional communication services including text messaging, call recording, team chat, and an easy to use mobile app just to name a few. Weave is more than a replacement for your traditional landline. Weave is your complete business toolbox.
Flexibility
VoIP is simple to expand when you need it. You can add as many phone lines or numbers as you want without having to completely rewire the system or upgrade your hardware. It is basically plug-and-play.
This makes it a great option for businesses of all sizes, whether you are about to get started but see growth down the line, or are a large company that hires dozens of new employees a day. You can even use it to add additional lines during peak seasons, then scale it back down after.
Versatility
With some VoIP services, you aren’t just getting unlimited calls. You’re also getting multiple other types of communication, such as email, team chat, a mobile app, and texting. You can use these functions to reach out to customers or to touch base with your employees. Even more, you can share documents, links, and other files all from the same versatile VoIP system.
Accessibility
Traditional phone lines keep you firmly rooted at your desk. The same isn’t true for VoIP phones. As long as you have access to an internet connection and a device (like a laptop, phone, or tablet), you have access to your VoIP phone system.
When you choose Weave to be your VoIP provider, you can access your business phone through our convenient mobile app anytime you have phone service and a smartphone.
You can also set up automatic call forwarding to reroute calls to a specific number, user, or device. This means that you can provide customer support whether you’re at the office or on your home phone. You can even reroute a specific subset of calls, such as all after-hours calls, to an emergency 24/7 hotline number.
Quality
As we’ve already mentioned a few times, VoIP phone systems today are much better quality than the VoIP systems even just a few years ago. You can generally expect excellent, clear communication as long as both you and the other person on the line have a stable internet connection. In fact, most VoIP systems are on par with plain old phone lines, while some even surpass them in terms of quality.
With the ability to do much more on one unified platform, more small businesses and healthcare practices are switching to Weave.
Josh Twiss
Todd Snyder
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How does a Voice Over Internet Protocol (VOIP) phone system simplify communication?
1. VOIP phone systems connect customers to the right person.
Frequently, customers make and receive calls to a business or practice and end up waiting for thirty minutes or even an hour to talk to the person that can best assist them. Landline phone systems also cause customers to get caught in endless loops when secretaries try to transfer their call to the correct professional. This inefficient process creates anxious and dissatisfied customers instead of helping them find the person who can resolve their concerns.
A VOIP system streamlines phone calls by using technology like interactive voice response (IVR) and automated attendants. IVR allows a computer to interact with the human voice by taking input, processing it, and returning a result, while automated attendants simply route incoming calls. These technologies get the customer to the right person in your office as quickly as possible and also free up your office staff to focus on other important tasks instead of wiring calls.
2. VOIP phone systems personalize customer service.
With conventional phone systems, there’s no connection between customers and their personal information. Once they get started talking with a customer, office staff have to scramble through computer and paper files to look up information regarding the customer. Customers often have to wait on the line for the secretary or doctor to find their personal information.
VOIP phone systems give users access to customer information as soon as the phone rings. In the healthcare industry, many practices now utilize electronic health records (EHR’s) to keep track of patient history. VOIP phone systems connect staff and practitioners to these electronic health records, making their interactions with patients more personable and informative.
3. VOIP phone systems organize customer information.
All phone calls are the same with traditional telephony. When a customer calls, the most you know about that person is a name. There’s no way of knowing other vital facts, like specific preferences, requirements, and demands the customer might have.
Not only do VOIP phone systems bring up personal information, but they also categorize and group customers according to their needs. Practices can organize customers by their preferred practitioner, their particular medical requirements, their payment preferences, and other special demands. When they make and receive calls, office staff and doctors can almost immediately understand what type of patient they’re dealing with and how to best serve them.
4. VOIP phone systems customize communication through texting.
Much of the communication that goes on in today’s world happens via text (the majority, in fact). Older phone systems aren’t designed to handle the demands of 21st century communication. When customers ask that businesses communicate through texting instead of regular phone calls, businesses struggle to meet this demand if they don’t have a VOIP phone system.
VOIP systems integrate both calling and texting. Customers can receive appointment confirmations, appointment reminders, and other information by text, leaving them happier with your practice. These texts can even be personalized to further strengthen your practice’s relationship with each customer.
5. VOIP phone systems integrate multiple modes of communication.
Texting and calling aren’t the only modes of communication that businesses use in today’s marketplace. It’s also imperative that they email regularly, provide live chats on their website, and establish a social media presence. With plain old phone service, these disparate communications seem totally unrelated and unconnected.
VOIP phone systems unify unlimited calling, texting, emailing, online chatting, and social media use. This interconnectedness allows doctors to respond to calls through email and office staff to look at past texts while talking to a patient over the phone. Even online messages and social media posts can be accessed and managed through a VOIP system, making a business’s communications truly unified.
6. VOIP phone systems improve data analysis.
Regular phone systems don’t do much data analysis. The most they usually do is keep a call log or have a caller ID, and even that record has its limits. This lack of data storage prevents businesses from doing the analytical work that’s necessary in our data-driven society.
VOIP phone systems drastically alter the way practices do business by giving them the tools to store all their different communication records and then analyze them to improve their overall business strategy. Business owners can listen to calls, check old texts, and survey online activities to find ways to enhance customer service and cut out efficiencies. This ability to analyze data helps businesses see where they can simplify their customer support, leading to greater productivity and bigger profits.
Myths About VoIP Phone Systems
VoIP Isn’t Reliable
In the early days, voice over IP got a lot of flack for bad call quality, choppy connections, and generally unreliable phone service. While that was true maybe a decade ago, today’s best VoIP systems are much more sophisticated. Thanks to VoIP providers, wireless, unified communications can be just as good—if not better than—than their traditional counterpart.
Only Large Companies Need VoIP
When most people think of VoIP in businesses, their mind automatically goes to large call centers for multinational corporations. And because of the notion that VoIP best benefits bigger brands, small business owners are hesitant to switch.
But VoIP can provide just as much value to small businesses as they do to big ones. We’ll go into more detail about the cost-effectiveness and scalability of getting a VoIP provider later.
VoIP Is Too Complicated For Small Businesses
New technology is always a little bit exciting and a little bit terrifying. One of the biggest fears of business owners when it comes to VoIP is: What if it’s too complicated or difficult to learn?
While it is true that voice over IP has a learning curve, the same can be said of any system. And with most workers today being tech-savvy, learning how to use VoIP software isn’t any more inherently difficult than learning how to use Facebook.
VoIP Is Expensive
With VoIP providers offering crazy features and up to dozens or even hundreds of phone lines, VoIP sounds like it would be the more expensive option compared to older phones. But that couldn’t be further from the truth. Most of the best VoIP providers offer affordable phone service and custom packages so that you can enjoy voice over IP no matter your budget.
Frequently Asked Questions About VOIP Phones
What is the best VoIP Phone Service?
This depends on the features that you are looking for when it comes to your phone service. Obviously we are biased here, but you will be hard-pressed to find VoIP providers offering a system as feature rich as Weave’s system.
How Much Does VoIP Service Cost?
VoIP service is typically priced based on the number of users, so the answer depends on the company that you choose, the features you are looking for, and often, the number of users you have. The best way to get an accurate price range is to get a few quotes from VoIP service providers.
Does VoIP Require a Service Provider?
The short answer is yes. A VoIP system does require an internet service provider in order to work.
Is There a Free VoIP Service?
Yes, there are several free VoIP services. You are probably familiar with a few of them on your PC or mobile phone, like Skype, Google Hangouts or Facebook Video Chats.
How Much Does VoIP Cost Per Month?
VoIP system costs vary based on number of users and the features that are available through the phone service you choose. You can expect to pay a VoIP provider anywhere from $19 per month, all the way up to $1,000+ per month depending on your specific needs.
Conclusion
There has never been a better time to switch to a VoIP phone! Small businesses all over the world are slowly realizing the obvious benefits of internet-based calls. The reality of the situation is that if you stick with outdated phone lines you’re missing out on faster communication, cheaper infrastructure, and higher productivity.
Still not entirely convinced? You can demo Weave—a powerful VoIP system and all-in-one communication platform—for free, no commitments or obligations. Contact us and schedule your demo today!