Client Communication Platform Consolidation Pays Off

Pets R Family Veterinary Hospital's Significant Savings with Weave

In June 2015, spouses Brad and Dr. Kathleen Deckard’s passion for exceptional pet care led them to start their very own veterinary practice, Pets R Family Veterinary Hospital, in St. Augustine, Florida. With Brad managing the business and Dr. Kathleen, a DVM, overseeing medical operations, Pets R Family quickly grew to include sixty-four employees and six doctors. But as the practice grew, effectively managing communication with clients and maintaining high-end service became challenging. Fortunately, Weave made it easier for them to continue providing an amazing experience for both clients and their pets while the business flourished.

asset image
asset image

You'll learn:

  • 125 new clients per month attracted through Weave’s Missed Call Text feature, on average.
  • Cost savings of $30k annually by consolidating five communication providers into Weave’s single platform.
  • Enhanced staff coaching and legal compliance through Weave’s call recording feature.

“Adding Weave was like adding an engine to a car. It made a world of difference in how we communicate with our clients. Having everything in one place simplified our operations and enhanced client satisfaction.”

leadership image
- Brad Deckard
Practice Owner