The Modern Plumbing Business: Communication for the Future

Effective communication enables plumbing business to use their time wisely, manage their business profitably, and support their teams properly.

The results showed that small plumbing businesses:

  • are using outdated systems and tools like broken websites and traditional voicemail.
  • are using the wrong communication technology and thereby wasting budgets.
  • are increasingly overwhelmed with tedious tasks that automation and technology could help streamline.
  • spend too much time on the phone.

You'll learn:

  • Only 13% of customers consistently leave online reviews for their plumber, but 53% of them say they would if they got a reminder
  • 68% of customers aren’t loyal to their plumber
  • 90% of plumbing customers say they are placed on hold when calling to make an appointment

“When I bought this [business], we had to have AT&T for out-of-state, long-distance calls, and then we had to have Century Link for in-state, long-distance calls. Plus, I had to pay for a normal landline. It was really confusing and a lot of hassle because we basically had three different phone bills going on every month. It was nuts.”

- Jena Questen
Business Owner & Weave User

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