The Modern Plumbing Business: Communication for the Future

Effective communication enables plumbing business to use their time wisely, manage their business profitably, and support their teams properly.

The results showed that small plumbing businesses:

are using outdated systems and tools like broken websites and traditional voicemail.
are using the wrong communication technology and thereby wasting budgets.
are increasingly overwhelmed with tedious tasks that automation and technology could help streamline.
spend too much time on the phone.

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You'll learn:

Only 13% of customers consistently leave online reviews for their plumber, but 53% of them say they would if they got a reminder
68% of customers aren’t loyal to their plumber
90% of plumbing customers say they are placed on hold when calling to make an appointment

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“When I bought this [business], we had to have AT&T for out-of-state, long-distance calls, and then we had to have Century Link for in-state, long-distance calls. Plus, I had to pay for a normal landline. It was really confusing and a lot of hassle because we basically had three different phone bills going on every month. It was nuts.”