Weave’s customer review software in action
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6 Out of 10 People Check Online Reviews Before Choosing a Business

The majority of consumers are using online reviews to help them find the right business. If your business doesn’t put its best foot forward online, you could be missing out on significant business growth.

Getting the right reviews in the right places helps your customers understand just how great your business is.

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Review Software That is Easy to Use for Both You and Your Customers

Getting the highest number of online reviews possible comes down to providing an exceptional experience, and making the process of gathering reviews as simple as possible.

Weave’s suite of customer communication tools is a game changer when it comes to providing an exceptional experience, and our review software allows you to request a review with the click of a button.

No 10 page surveys.
No hoops that your customer has to jump through to leave a review. One click takes them right to the review page so the process is simple for them.

Weave user sending review request to customer
customer looking at a business’s online reviews
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79% of customers trust online reviews AS MUCH AS they trust a personal recommendation

Considering the value that customers place on online reviews, finding a review tool that is easy to use and that makes the process painless for customers should be one of the top priorities for every business owner.

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Weave’s Smart Technology
helps you do more with less.

+ Weave User in the Medical Practice

“We live in a technology based world now so patients don't want card reminders for their next appointments. They want emails or text messages. That is exactly what Weave did for us. We're able to send reminders, happy birthday messages, google review links all through Weave.”

Adam S. + Business Owner

“We started using Weave for our phones, reviews and reminders about three months ago and we love it. Requesting reviews is simple! We have gotten more than 30 additional Google reviews in that time period and our phone system has never been smoother!”

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No Contracts

In case you were wondering. We’re so confident you’ll love us, we don’t try to trap you with a contract.

We guarantee 100% privacy.

Your information will not be shared.

Here’s What You’ll Love About Weave’s Review Software

Attract new customers

Your stronger online presence will bring new customers through your door who are excited to see you.

Automate review invitations

Automatically send an invite to leave a review to your patients after their appointments. You can even select how soon to send the message after their appointment. You no longer have to do this manually, which means no customers will slip through the cracks!

Send a text link while they’re in the office

Customers are more likely to leave you a positive review soon after their appointment. Catch them before they leave (and forget!) by texting them a link while they’re at the front desk. Plus, if you send a review invite in the office, they won’t receive a duplicate invite later.

Monitor your reputation

Receive notifications for all the new reviews you receive. If you receive a negative review, we’ll notify you so you can contact your customer and address their concerns.

Customize your text message

When you ask for a review via text, you don’t want to sound like a robot. Give your message a personal touch by customizing the text message.

3 Strategies to Make the Most of Your Customer Review Software

Online reviews are the 21st-century version of word of mouth. If someone needs a plumber, dentist, lawyer, or auto mechanic, they want someone trustworthy that delivers excellent value and service. Often that means turning to the Internet to read reviews.

In fact, 92% of the population now uses online reviews when they’re looking for a product or service. What’s more, 79% of customers trust online reviews just as much as they trust a recommendation that they got from a friend or family member.

You’ve probably already heard these statistics before, especially if you’ve ever thought about ways to get more reviews or improve your rating.

Truth be told, it can be a tedious and awkward process to try to get reviews manually. You’re not supposed to hound people to write a review, but most people aren’t going to remember if you casually request it as they’re leaving your office.

Even worse are unsolicited reviews that paint your business in a bad light. There must be a way to minimize the frequency of those happening or at least get a notification so that you respond to it quickly, right?

The good news is that customer review software can help you get more reviews, intercept a portion of the negative ones, and notify you each time you get a review. We’ll share with you three strategies to make the most of your customer review software. Get ready—your online reputation is about to shine!

Use Both Manual and Automated Invites

You can set up your customer review software to send both manual and automatic review invites. It doesn’t have to be one or the other, either. You also have the ability to use both settings simultaneously to get the maximum number of reviews.

Here’s how it would work with a system like Weave: You would set up an automatic review to be sent hours after an appointment, or you could manually send a review invite while your patient is still in the office or on the phone. If you do send a manual invite, then it will override the pending automatic invite. This prevents a patient from receiving duplicate invitations.

With Weave, you can also choose the review site order. For example, if you’re working to build your Google reviews, then you would place Google at the top of the review list. This setting

would make Google the default review site. Patients have the option to choose an alternative platform, which would then take them to the next review site on your list, like Facebook or Healthgrades.

The request itself doesn’t have to be overly wordy or salesy. A simple, polite message will do the trick. Here’s an example:

Hi, {First Name}. Thank you for visiting our office today! Please let us know how we did by clicking the link below.

We recommend starting by inviting loyal and established patients while they’re still in the office. This allows you to gauge their reaction and receptiveness to leaving reviews. You can say something like, “Would you mind giving us a quick online review? I can text you the link.”

allows you to reach all of your patients quickly, either through the manual or automatic request process.

Another plus is that it simplifies the process. Instead of asking a patient to leave a review on Google and then hoping they can figure it how to do it, you’re providing a convenient link that makes the process easy and painless.

Control Reviews with Private Feedback

Most of the time, unsatisfied patients that leave negative reviews just want to be heard. If they’ve turned to a public review site, it means that they didn’t get a satisfactory resolution while they were in your office.

Customize your text message

When you ask for a review via text, you don’t want to sound like a robot. Give your message a personal touch by customizing the text message.

If you do have an unhappy patient, sending them directly to a review site can be a disaster. They’re like to respond unfavorably and leave a scathing review.

Fortunately, you can intercept many of those reviews before they happen. With Weave, you have the option to give patients a choice to leave a Private Review. When they select that option, they can leave their review on a form or with an email message that goes directly to you. You’ll be able to address their complaints offline and have a chance to make things right.

As a result, your star rating remains intact, and with any luck, you were able to turn a disgruntled client into a raving fan.

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Schedule a Demo

A Weave representative will contact you shortly to schedule the demo at a time convenient for you.

Please input your first name
Looks good!
Please input your last name
Looks good!
Please input a valid email address. example@example.com
Looks good!
Please input your phone number, numbers only
Looks good!
Contact Weave

No Contracts

In case you were wondering. We’re so confident you’ll love us, we don’t try to trap you with a contract.

We guarantee 100% privacy.

Your information will not be shared.