Hear compelling ideas and unique insights from speakers like Chip and Joanna Gaines, Mike Rowe, Elizabeth Dixon and more.
96% of Customers say that customer experience is critical for determining loyalty to a brand. But how often do you try to improve your Customer Experience, but find it doesn’t work? Why is that? Most organizations dont know where to focus and how to sustain it. Find out how to provide a Customer Experience that is defined by excellence and produces loyalty.
Building a business is one thing. Keeping your customers and patients around is another. Find out how Chip and Joanna Gaines built something that makes people feel at home, and keeps them coming back time and again.
With vast experience across hundreds of different jobs and interactions with thousands of business owners, Mike Rowe has learned a thing or two. Find out what he has to say about building customer trust and the importance of quality conversations in this moderated conversation.
Whether you call the people you serve customers, patients or clients, your interaction with them is a big responsibility. Find out how to make customer experience core to your business growth and differentiate yourself from your competitors.
As a business, it's easy to focus on the effects of customer service, product quality, and competitive pricing on our growth and retention. But it's more difficult to understand how the technical solutions we implement impact our customer's experience. In this session, find out why it's important to understand the impact of your technical solutions and how it can help your business grow.
The average patient or client costs hundreds of dollars to obtain, so why wouldnt we work hard to keep them coming back for more? Learn the skills your staff needs to create loyal returning patients/clients including, proper phone and sales skills, marketing strategies and methods for following up. Plus, learn the best tips and tricks for preventing no-shows and remaining top of mind for ultimate patient/client retention.
In the past, people chose which companies they did business with simply based on price or product. Today, the overall customer experience is often the driver. Find out how to enhance your customer experience and ultimately drive more business.
Do you ever wish you had a "secret sauce" that created loyal clients and stopped negative reviews? Find out the recipe for becoming a client service superstar and reap the rewards of team wellbeing and business growth.
Even with the optimization of things like location, product, quality, facilities, and market share, a toxic culture will lead to absolute failure of one’s enterprise. Find out how business leaders can develop an optimal culture by creating an engaging and collaborative environment.
“The business growth summit exceeded my expectations. The speakers demonstrate how it's done while simultaneously entertaining you. This is the kind of stuff all great thought leaders should aspire to do.”